
Assistant Manager
2 days ago
Job Title: Assistant Manager – International Process | BPO
Company:
Client
Location:
Pune/Bangalore
Experience:
Minimum 5+ years (with at least 2 years as Assistant Manager/Team Lead – on paper)
Team Size Managed:
15–20 FTEs
Industry Preference:
International BPO/Service Delivery
Role Overview
Client is looking for an experienced
Team Lead
with strong people management and service delivery skills to lead a high-performing team of Process Associates. The ideal candidate must have prior experience in managing international processes and will be responsible for ensuring operational excellence, customer satisfaction, and team development.
Key Responsibilities
- Lead and manage a team of
15–20 FTEs
, driving consistent performance and productivity. - Understand operational requirements and implement best practices for efficiency and quality.
- Design, execute, and monitor new processes, tools, and workflows for service delivery.
- Foster a team culture that emphasizes accountability, collaboration, and excellent customer service.
- Motivate, mentor, and coach team members to meet business goals and maintain high standards.
- Monitor team performance, conduct reviews, and implement corrective action plans when needed.
- Prepare and analyze
MIS reports
for leadership review. - Interact with customers, resolve queries, and manage escalations effectively.
- Coordinate and supervise day-to-day team operations.
- Respond to written/electronic correspondence in a timely and professional manner.
Requirements
- Minimum
2 years of experience as Assistant Manager/Team Leader (on paper)
in an international process. - Proven track record in managing teams of
15–20 FTEs
. - Strong
people management and service delivery
expertise. - Excellent communication skills (verbal & written) with international exposure.
- Strong problem-solving, analytical, and decision-making skills.
- Experience in preparing and analyzing
MIS reports
. - Ability to thrive in a fast-paced, customer-focused environment.
-
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