IT Helpdesk Executive

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   IT Helpdesk Executive (Store InCharge - Asset Management Focus) Position SummaryWe are seeking a dynamicIT Helpdesk Executive (Store InCharge ) to lead our comprehensive IT Asset Management operations while overseeing traditional store management functions. This hybrid role combines strategic asset lifecycle management with hands-on operational excellence, requiring a professional who can seamlessly manage technology assets from procurement through disposal while maintaining exceptional inventory control and vendor relationships. The ideal candidate will serve as the cornerstone of our IT asset ecosystem, ensuring optimal utilization, security, and compliance across all technology resources.Department & Reporting StructureDepartment: Information TechnologyReports To: IT Director / Senior IT ManagerCore Responsibilities Asset Tracking & Inventory ManagementMaintain comprehensive, real-time inventory of all IT assets including hardware, software, licenses, and audio-video equipment using ServiceNow platformImplement and execute systematic audit procedures ensuring 99%+ inventory accuracy and regulatory complianceTrack asset location, status, ownership, and configuration changes throughout organizational structureDevelop and maintain standardized asset tagging and documentation protocolsConduct quarterly physical inventory reconciliation and discrepancy resolution Procurement & Deployment OperationsCoordinate end-to-end IT asset procurement processes, from vendor selection through delivery coordinationManage warranty claims efficiently, ensuring minimal downtime and optimal cost recoveryOversee seamless deployment and installation of IT assets for employee onboarding/offboarding processesFacilitate Work-From-Home (WFH) kit preparation and delivery to new hires with complete asset trackingCoordinate vendor pickups and deliveries at Gera Commerzone material gate locationExecute quarterly annual maintenance contract reviews with proactive user follow-up for UPS/battery functionalityMaintain comprehensive ServiceNow documentation for all procurement and deployment activities Lifecycle ManagementManage complete IT asset lifecycle from acquisition through decommissioning, disposal, and environmentally compliant recyclingMonitor and optimize IT asset costs to maximize budget efficiency and ROIConduct regular floor audits to identify damaged, missing, or underutilized equipmentCoordinate vendor and employee interactions ensuring smooth asset transitions and minimal business disruptionProcess lost/stolen incidents for laptops, mobile devices, and other portable assets with appropriate documentation and replacement workflowsImplement data sanitization and secure disposal protocols meeting industry security standards Reporting & AnalysisGenerate comprehensive monthly and quarterly reports on asset status, utilization metrics, and performance indicatorsDevelop predictive analytics for asset replacement planning and budget forecastingCreate and maintain real-time monitoring dashboards for inventory levels and asset performanceAnalyze cost trends and usage patterns to optimize asset allocation and inform strategic purchasing decisionsManage vendor performance metrics and conduct regular service provider evaluations Security & Risk ManagementImplement and maintain robust physical and cybersecurity protocols for all IT assetsConduct regular risk assessments and develop comprehensive asset protection contingency plansEnsure compliance with organizational security policies and industry regulationsTrain employees on IT asset security best practices, proper handling procedures, and compliance requirementsCoordinate with IT Security team on asset-related security incidents and remediationRequired Qualifications Essential Requirements:Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or related field3-5 years of experience in IT asset management, inventory control, or store management operationsServiceNow proficiency or experience with similar enterprise asset management platforms (JAMF, ManageEngine, Lansweeper)Strong analytical skills with advanced Excel/Google Sheets capabilities and data visualization experienceVendor management experience with proven ability to coordinate multiple service providers simultaneouslyAudit experience including inventory reconciliation and compliance documentationTechnical aptitude with fundamental understanding of IT infrastructure, hardware, and software systemsPreferred Qualifications:ITIL Foundation or Asset Management certificationProject management experience or PMP certificationFinancial acumen with budget management and cost optimization experienceMultilingual capabilities (English, Hindi, Marathi preferred)Experience with emerging technologies including cloud assets, IoT devices, and mobile device managementLocation: On-site –Pune, MHScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.