Admin Support Spl

Position: Admin Support Specialist-Thrive & EA to Founder

Location:
Green Park, New Delhi

Work Timings:
10:00 am – 6:00 pm Monday to Friday and

9:00 am- 3:00 pm (2 Saturdays a month)

Reports to:
Founder & Director Thrive

Open Positions:
1

About the Role

The Admin Support Specialist will oversee the end-to-end administrative and operational functioning of the
Thrive vertical
at Learning Matters. This role is pivotal to ensuring smooth internal processes and a seamless parent and stakeholder experience. In addition to managing the operational backbone of Thrive, this role also serves as
Executive Assistant to the Founder
, providing high-level administrative and scheduling support.

We are looking for a dynamic, highly organised professional with a growth mindset and the ability to manage multiple workstreams in a fast-paced, high-impact educational environment.

Key Responsibilities

1. Programme Administration & Management

• Manage the entire
  admissions cycle
  — from inquiries and documentation to enrolment, and closure of records.
• Strategically coordinate
  facilitator schedules
  and programme timetables.
• Schedule and coordinate consultations and parent meetings.
• Maintain and update
  Standard Operating Procedures (SOPs)
  for the Thrive vertical.
• Ensure timely procurement of programme materials and professional development resources.
• Maintain detailed records for
  attendance, payments, admission fees, and programme data
  .
• Oversee the upkeep, readiness, and allocation of
  Thrive spaces
  .

2. Financial Administration

• Prepare and manage
  budgets and expense forecasts
  for Thrive.
• Maintain
  income and expense tracking
  in coordination with the finance team.
• Manage
  vendor invoices
  , session-based billing documentation, and support the finance team in timely release of invoices.
• Follow up on outstanding fee collections.
• Assist in
  financial documentation
  and reporting.

3. Parent Communication & Engagement

• Act as a primary point of contact for Thrive parents.
• Manage day-to-day parent communications regarding scheduling, cancellations, make-up sessions, and programme updates.
• Draft and circulate
  informative communication
  to parents (email, WhatsApp, calls).

4. Operational Management

• Facility Management
  :
• Oversee daily maintenance, cleanliness, and safety compliance for Thrive spaces.
• Coordinate repairs, preventive maintenance, and inventory management.
• Monitor and optimise space utilisation for programmes.
• Support Staff Oversight
  :
• Manage housekeeping/support staff schedules, attendance, and assignments.
• Monitor performance and resolve basic conflicts.
• Student Safety & Wellbeing
  :
• Implement and monitor
  safety protocols
  and conduct periodic audits.
• Maintain regulatory compliance and incident documentation.

5. HR & Team Support

• Assist with onboarding and operational integration of new staff.

6. Executive Assistant to Founder

• Manage the Founder's calendar.
• Coordinate key meetings, maintain notes/action trackers, and follow up on deliverables.
• Prepare briefing materials, reports, and documentation for strategic meetings.
• Act as a liaison between the Founder and internal/external stakeholders for key operational matters.

Skills & Attributes Required

• Proven experience (minimum 3–6 years) in
  administration/operations
  , preferably in an educational or service-driven setting.
• Strong
  organisational and multitasking skills
  with the ability to prioritise effectively.
• Excellent written and verbal
  communication skills
  .
• Proficiency in
  MS Office Suite
  (Excel, Word, PowerPoint) and comfort with digital tools such as Jotform/Slack/Google Workspace.
• Financial acumen for
  budget tracking and expense management
  .
• High level of
  integrity, discretion, and personal accountability
  .
• Growth mindset and the ability to thrive in a dynamic, fast-paced environment.

Application Process

Interested candidates may send their CV with the subject line "Admin Support Specialist (Thrive)" to

Learning Matters is an equal opportunity employer committed to building a diverse workforce.