Dispute Package Specialist

Company Overview: ChargebackGurus helps businesses protect and recover revenue by providing innovativechargeback management solutions, AI analytics, and insights powered by ourproprietary FPRONE platform. By understanding our clients' needs and fullyaligning with their goals, we help clients reduce chargebacks and increaserecovery rates to maximize revenue. Our technology solutions use powerful AIinsights, data science and advanced analytics —combined with deep industryexpertise—to deliver hundreds of millions of dollars in recovered revenue toour clients. For more information, visit ;\/span>. We areseeking a detail -oriented and highly articulate Technical Writer to join ourOperations team. This role is critical in transforming complex operational,product, and regulatory content into clear, concise, and action -orienteddocumentation for internal teams and clients. The ideal candidate will haveexceptional English writing and speaking skills, preferably with experience inchargebacks, card network guidelines, and SaaS platforms. You will collaboratewith stakeholders across Operations and Product teams to develop materials suchas Custom Dispute Packages (CDPs), SOPs, client -facing manuals, andoperational guidelines that meet US business and regulatory standards. You'llplay a crucial role in shaping the clarity, quality, and compliance of clientdeliverables and internal standards that directly impact chargeback outcomes.This is an exciting opportunity to work closely with global teams, expand yourfintech knowledge, and contribute meaningfully to protecting client revenue. Key Responsibilities:·  Draft,review, and update Custom Dispute Packages (CDPs) in alignment with Visa,Mastercard, and network scheme rules.·  Translatecomplex operational procedures and technical requirements into crisp, bulleteddocumentation that is easy to consume and aligned with client needs.·  Createand maintain internal and client -facing documentation: SOPs, knowledge basearticles, training content, reference guides, workflow diagrams, and platformusage manuals.·  Analyzecard scheme rules and network updates to redraft and optimize disputedocumentation.·  Ensurecontent consistency in style, tone, and formatting across all operationaldocumentation.·  Conductregular content audits and incorporate feedback from QA, Client Success, and Operationsleads to ensure documentation remains accurate and updated.·  Collaboratewith SMEs, and Product Managers to document SaaS product flows, clientonboarding journeys, alerts, dispute workflows, and representment strategies. RequirementsQualifications & Requirements:·  Bachelor'sdegree in English, Communications, Business, Technology, or related field.·  4–8 yearsof experience in technical writing, operations documentation, or compliancewriting, preferably within Chargebacks, FinTech, or SaaS industries.·  Demonstratedability to write clearly, concisely, and professionally for a US -based businessaudience.·  Strongunderstanding of card network rules, chargeback cycles, fraud/dispute reasoncodes, and payment operations is a significant advantage.·  Comfortableinterpreting technical and regulatory information and converting it intostructured, bullet -style documentation.·  Experiencein content tools like Zoho Docs, MS Office Suite, Lucidchart/Visio forworkflows and visual content.·  Excellentcommand of English with a sharp eye for grammar, tone, and cultural alignmentto American standards.·  Abilityto manage multiple documentation projects and priorities in a fast -paced,deadline -driven environment.·  Highattention to detail, strong organizational skills, and a collaborative attitudetoward cross -functional teams. Preferred:·  Previousexperience writing dispute documentation, operational manuals, or compliancepackages in the payments or chargeback industry.·  Familiaritywith network mandates, RDR, CE 3.0, or alerts platforms is a strong plus.·  Understandingof SaaS -based client solutions and multi -tenant platforms. Experience with process optimization, SOPaudits, or ISO compliance documentation is a bonus.