Ops Support Specialist

1 day ago

Chennai Tamil Nadu, India Citigroup Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Support Specialist 5 serves as the liaison between operations staff relationship managers project managers custodians and clients The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes Responsibilities Resolve customer inquiries and supervise escalated issues providing efficient and effective customer service to Citi s clients Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity quality availability Management Information System MIS indicators as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice precedence escalating as needed Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work unsupervised and apply problem solve capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and or G36 functionality Continuity of Business CoB testing and creating and resolving Trust Receipts TR s Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills Education Under Graduate or Post Graduate This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Operations - Core Job Family Operations Support Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster

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