Ops Support Specialist

2 days ago

Chennai, Tamil Nadu, India Citi Full time
Event Start Date:Event Start Time:Event End Date:Event End Time:Event Venue Address:

Event Description:

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Investment Banking, Trade booking, Accounting & Finance, Capital Market, Reconciliation

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work unsupervised and apply problem solve capabilities
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  • Ops Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Support Specialist

    4 days ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Support Specialist provides operational support, including reconciling multiple portfolios using accounting principles,investigating and resolving reconciliation discrepancies and associated risks, performing daily matching and an address exception, managing third-party wire and payment reconciliations, preparing and posting journal entries. A sound...

  • Infra Ops Specialist

    1 week ago

    Chennai, Tamil Nadu, India Cognizant Full time

    Job SummaryThe Infra Ops Specialist will play a crucial role in managing and optimizing infrastructure operations within our organization. With a focus on Change Management and Incident Management the specialist will ensure seamless communication and lifecycle management of changes. This role requires a deep understanding of ITIL V4 practices and will...

  • Ops Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct...

  • Transportation Spc, Spanish, APEX Relay Ops

    6 days ago

    Chennai, Tamil Nadu, India Amazon Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    DESCRIPTIONJob Description for Transportation Specialist, Spanish– NOC NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon...

  • Ops Support Analyst I, IRT

    1 week ago

    Chennai, Tamil Nadu, India ICON plc Full time US$ 2,00,000 - US$ 6,00,000 per year

    Ops Support Analyst I, IRT (Customer Service with Voice Process) - Chennai/TrivandrumICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.We are currently...

  • Ops Support Analyst I, IRT

    2 days ago

    Chennai, Tamil Nadu, India ICON plc Full time

    Ops Support Analyst I, IRT (Customer Service with Voice Support) _ ChennaiICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentWe are currently seeking an...

  • Ops Support Analyst I, IRT

    2 weeks ago

    Chennai, Tamil Nadu, India ICON plc Full time US$ 2,50,000 - US$ 5,00,000 per year

    Ops Support Analyst I, IRT (Customer Service with Voice Process) - Chennai/TrivandrumICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentWe are currently...

  • Ops Centre MarOps Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India V Group Limited Full time

    Vacancy NoVN15177Employment TypePermanentLocation CountryIndiaWork LocationChennaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment,...

  • Medical coding EM OP

    2 weeks ago

    Chennai, Tamil Nadu, India Sutherland Full time ₹ 19,20,000 - ₹ 26,40,000 per year

    Roles and Responsibilities: -EM OP Coding: Accurately assign appropriate codes to Evaluation and Management (EM OP) facility services based on documentation from healthcare providers.Ensure coding is compliant with relevant coding guidelines, including CPT, ICD-10, and other applicable regulations.Review medical documentation to extract relevant information...