Infra Ops Specialist

1 day ago

Chennai, Tamil Nadu, India Cognizant Full time

Job Summary

The Infra Ops Specialist will play a crucial role in managing and optimizing infrastructure operations within our organization. With a focus on Change Management and Incident Management the specialist will ensure seamless communication and lifecycle management of changes. This role requires a deep understanding of ITIL V4 practices and will operate in a hybrid work model primarily during day shifts.

Responsibilities

  • Manage and optimize infrastructure operations to ensure high availability and performance.
  • Oversee the entire change lifecycle management process ensuring all changes are documented and communicated effectively.
  • Implement ITIL V4 best practices to streamline incident management and improve response times.
  • Coordinate with cross-functional teams to ensure changes are aligned with business objectives.
  • Develop and maintain change management communication plans to keep stakeholders informed.
  • Monitor and analyze incident trends to proactively address potential issues.
  • Provide expert guidance on change management processes to enhance operational efficiency.
  • Collaborate with IT teams to ensure seamless integration of changes into existing systems.
  • Conduct regular reviews of change management processes to identify areas for improvement.
  • Ensure compliance with industry standards and organizational policies in all operations.
  • Facilitate training sessions for team members on ITIL V4 and change management best practices.
  • Utilize data-driven insights to make informed decisions and drive continuous improvement.
  • Support the development of strategic plans to enhance infrastructure resilience.

Qualifications

  • Possess extensive experience in Change Management Communication and Change Lifecycle Management.
  • Demonstrate proficiency in ITIL V4 practices and Incident Management.
  • Exhibit strong analytical skills to monitor and improve infrastructure operations.
  • Show ability to communicate effectively with stakeholders at all levels.
  • Have a proven track record of implementing successful change management strategies.
  • Display expertise in coordinating cross-functional teams for seamless operations.
  • Hold a relevant certification in ITIL V4 or equivalent.

  • Ops Support Specialist

    1 day ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Ops Support Specialist

    5 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Support Specialist 4 is an entry-level position responsible...

  • Ops Support Specialist

    2 weeks ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities: CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. SBS Deposits supports the Retail Business Portfolio by handling AOM/LLT Maintenance, Commercial...

  • Infra. Technology Specialist-AS400

    3 days ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job SummaryWe are seeking an experienced Infra. Technology Specialist with a strong background in AS400 Operations and iSeries/AS400 Administration. The ideal candidate will have 6 to 9 years of experience and a solid understanding of Property & Casualty Insurance. This hybrid role requires a dedicated individual who can manage day shifts...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Support Specialist 5

    3 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Support Specialist 5

    2 weeks ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Presales Specialist

    3 days ago

    Chennai, Tamil Nadu, India 4k SPORTS INFRA PVT LTD Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Pre-Sales ExecutiveLocation: ChennaiCompany: 4K Sports Infra Pvt LtdAbout Us:4K Sports Infra Pvt Ltd is a leader in designing and building world-class sports infrastructure for schools, housing societies, institutions, clubs, and individuals. We are passionate about creating spaces that encourage fitness, sports, and community well-being.Role...

  • Ops support specialist

    3 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...

  • Ops support specialist

    3 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...