Chargeback and Disputes

1 week ago

Anna Salai Chennai Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time

**Position Title**: Lead Specialist - Chargeback and Disputes
**Location**: Chennai

**Job Purpose**:
The Chargeback and Disputes Executive will manage chargeback and dispute cases, ensuring timely resolution and compliance with payment industry regulations. This role requires close collaboration with internal and external teams to mitigate risks and minimize financial losses.

**Key Responsibilities**:

- **Chargeback Management**: Handle chargeback cases, gather evidence, and submit disputes to card networks and payment processors.
- **Dispute Resolution**: Address customer disputes and work with banks, financial institutions, and internal teams to resolve claims.
- **Reporting**: Maintain chargeback records, generate reports, and monitor trends for management.
- **Risk Mitigation**: Identify patterns in disputes and suggest process improvements to reduce chargebacks.
- **Customer Communication**: Keep customers informed about dispute statuses and resolution processes.

**Skills and Qualifications**:

- **Experience**: 2-3 years in chargeback management or related fields.
- **Skills**: Analytical, detail-oriented, strong communication, and knowledge of card network rules.
- **Tools**: Familiarity with chargeback management software and Microsoft Office.
- **Education**: Any UG degree mandatory.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Current CTC and Notice period ?

**Experience**:

- chargeback management: 2 years (required)

Work Location: In person

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