Compliance Lead

Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Position Responsibilities

Policies, Standards and Guidelines

• Developing and enhancing global company level policies and programs that encourage business leaders and employees to report suspected fraud and other improprieties, without fear of retaliation.
• Understanding of policies, processes, and tools and to effectively communicate to the appropriate employees and or employee groups if applicable.
• Stay abreast of compliance developments affecting the Google Operations Center customers and workflows
• Synthesize compliance information to incorporate it into the operational practices of Google Operations Center
• Counsel, advise, and educate new and existing employees on ethics and compliance policies

Monitoring and Investigation

• Investigate irregularities and non-compliance issues, allegations of compliance violations, ethical misconduct, fraud, or irregularities, gather evidence, conduct interviews, and document findings in accordance with established investigative protocols and legal requirements.
• Identify compliance matters that require follow-up or investigation, and, as appropriate, conduct or support investigations (in conjunction with the Ethics & Compliance Investigations team), or otherwise refer issues to the appropriate internal E&C stakeholders.
• Support compliance due diligence, approvals activities, compliance risk assessments, reviews, and monitoring as needed by Ethics and Compliance.
• Develop in-depth subject matter expertise in risk and compliance

Communication, Awareness and Training

• Drive and initiate global compliance outreach programs to drive ethical conduct and culture and adherence to policies
• Develop and deliver compliance training programs and materials to educate employees on compliance policies, procedures, and expectations, raising awareness of ethics and compliance risks and promoting a culture of integrity, accountability, and ethical behavior.
• Develop regular global communication for site newsletter and monthly messages to all employees across various sites
• Develop / support internal guidelines, toolkits, and packaged knowledge on various compliance issues

Oversight and Reporting

• Strategize with GOC executives regarding compliance issues that affect the organization while ensuring the independence of the Ethics and Compliance function
• Resolve compliance issues and disputes, minimizing potential for litigation and protecting GOC's reputation
• Prepare a regular report for stakeholders and leadership on key E&C risk themes, insights and mandatory compliance training completion
• Support the compliance documentation, record keeping including but not limited to driving the recommended actions stemming from investigations, projects to closure
• Lead automation initiatives to streamline reports, data analytics, and query management.
• Partner with global stakeholders and take ownership of action items to strengthen existing processes.
• Maintain accurate and up-to-date records of compliance activities ensuring documentation is organized, accessible, and compliant with record keeping requirements.

Minimum Qualifications

• Bachelor's Degree holder from an accredited institution
• Excellent English communication skills (both written and oral)
• Excellent stakeholder management at multiple levels
• 10-12 years of experience with at least 7+ years in employee compliance
• Experience working with global compliance programs and managing initiatives of varying complexity
• Prior experience in investigative work
• Ethics and Compliance Certifications
• Experience in project management

Skills

• Analytical and Problem-Solving
• Research and Interpretation
• Communication and Interpersonal
• Detail-Oriented
• Familiarity with audit and investigation documentation
• Strong Organizational skills to manage multiple tasks and projects effectively.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-