Senior Director, Account Management

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves: Meeting the clients information needs You will ensure that the account team is fully trained on the technology platforms utilized for this account, be those platforms facilitated by the client or by JLL, or a mix of both. The Management Information resulting from the IWMS and CMMS platforms will become the basis for the strategic decisions relating to Space, Asset and Occupancy Planning that will be used to benefit our client in its Real Estate modelling. You will provide data and statistics to the Regional Account Director for the purpose of Monthly Management Reports to the Account Governance Team, Quarterly Business Reviews and Finance Reviews. You will maintain data and statistics that will at any time, in real time, support the information requirements of the local client. All resource positions should be filled across your Hub. Working with the JLL Talent Acquisition team, you will identify gaps as soon as possible and support the TA team in sourcing from external sources or from within the JLL workforce. You will undertake Lean Engineering initiatives to optimize resource deployments. Such initiatives will be designed and overseen by you and the Performance Manager with support from the RAD and the Regional Platform of SMEs. You will establish new benchmarks for the account that significantly contribute to our ability to meet the savings glidepath whilst ensuring KPIs and business continuity. You will be working with vendors across your portfolio that may or may not have transitioned across from their direct engagement with the client. It is critical that the service quality is established, the asset registry is updated and the background checks are completed without issue or delay. Working alongside the Regional Platforms Workplace Experts, anticipating the client needs before they themselves realise them, develop initiatives that promote workplace experiences that engage the workforce, promote staff retention and support any intent of client to encourage increases in RTO. The Master Services Agreement will be your daily reference manual. We will ensure no slippages against milestones; during contract BAU we will ensure no slippages against KPIs and Critical KPIs. Furthermore, and critical to the sustainability of this account, we will ensure no overspend against the Budget, which is the final piece in the puzzle regarding Fee at Risk. The account Finance Team will be proactive in providing you with real-time data that will allow you to monitor financial performance against budget for each of your sites. Developing cost saving initiatives, with support from the RAD and the SMEs, will be one of your primary role responsibilities and KPI.Sound like you? To apply you need to be: Role Competencies:Competency 1: Client Relationship Management Skills Competency 2: Facilities Management Skills Soft Services and Hard Services Competency 3: Leadership and Motivation Skills Competency 4: Analytical and Problem-Solving Skills Competency 5: Financial and Accounting Skills FM Account Management (5 years) Multi-Region and/or Multi-X account management (3 years) Personnel Management (5 years) Degree or similar qualification in Facilities or Business Management, or 18-20 years of proven experience Fluent English for Business, spoken and written Mastery of MS Office Suite Excellent presentation skills Familiarity with IWMS and CMMS platforms Available for travel, if required What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply todayLocation: On-site Bengaluru, KAScheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Locations: On-site