Senior Director, Account Management

What this job involves:
Meeting the client's information needs

• You will ensure that the account team is fully trained on the technology platforms utilized for this account, be those platforms facilitated by the client or by JLL, or a mix of both. The Management Information resulting from the IWMS and CMMS platforms will become the basis for the strategic decisions relating to Space, Asset and Occupancy Planning that will be used to benefit our client in its Real Estate modelling.
• You will provide data and statistics to the Regional Account Director for the purpose of Monthly Management Reports to the Account Governance Team, Quarterly Business Reviews and Finance Reviews. You will maintain data and statistics that will at any time, in real time, support the information requirements of the local client.
• All resource positions should be filled across your Hub. Working with the JLL Talent Acquisition team, you will identify gaps as soon as possible and support the TA team in sourcing from external sources or from within the JLL workforce.
• You will undertake Lean Engineering initiatives to optimize resource deployments. Such initiatives will be designed and overseen by you and the Performance Manager with support from the RAD and the Regional Platform of SMEs. You will establish new benchmarks for the account that significantly contribute to our ability to meet the savings glidepath whilst ensuring KPIs and business continuity.
• You will be working with vendors across your portfolio that may or may not have transitioned across from their direct engagement with the client. It is critical that the service quality is established, the asset registry is updated and the background checks are completed without issue or delay.
• Working alongside the Regional Platform's Workplace Experts, anticipating the client needs before they themselves realise them, develop initiatives that promote workplace experiences that engage the workforce, promote staff retention and support any intent of client to encourage increases in RTO.
• The Master Services Agreement will be your daily reference manual. We will ensure no slippages against milestones; during contract BAU we will ensure no slippages against KPIs and Critical KPIs. Furthermore, and critical to the sustainability of this account, we will ensure no overspend against the Budget, which is the final piece in the puzzle regarding Fee at Risk.
• The account Finance Team will be proactive in providing you with real-time data that will allow you to monitor financial performance against budget for each of your sites. Developing cost saving initiatives, with support from the RAD and the SMEs, will be one of your primary role responsibilities and KPI.

Sound like you? To apply you need to be:
Role Competencies:
Competency 1: Client Relationship Management Skills

Competency 2: Facilities Management Skills – Soft Services and Hard Services

Competency 3: Leadership and Motivation Skills

Competency 4: Analytical and Problem-Solving Skills

Competency 5: Financial and Accounting Skills

• FM Account Management (5 years)
• Multi-Region and/or Multi-X account management (3 years)
• Personnel Management (5 years)
• Degree or similar qualification in Facilities or Business Management, or years of proven experience
• Fluent English for Business, spoken and written
• Mastery of MS Office Suite
• Excellent presentation skills
• Familiarity with IWMS and CMMS platforms
• Available for travel, if required

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today