Associate Process Manager

1 week ago

Pune, Maharashtra, India eClerx Career Site Full time ₹ 15,00,000 - ₹ 25,00,000 per year

APM Key Responsibilities:

1. Team Management:

  • Lead, manage, and mentor a team of NOC engineers and technicians.
  • Schedule and assign tasks to ensure 24/7 network coverage.
  • Conduct regular performance evaluations, providing feedback and coaching for continuous improvement.

2. Network Monitoring & Management:

  • Oversee continuous monitoring of network performance, including servers, routers, and switches.
  • Ensure timely identification, logging, and resolution of network incidents.
  • Implement and maintain network monitoring tools and systems for proactive management.

3. Incident Management:

  • Act as the escalation point for critical network incidents and outages.
  • Coordinate with IT teams and vendors to resolve complex network issues effectively.
  • Ensure comprehensive incident documentation and conduct root cause analyses.

4. Performance Optimization:

  • Analyze network performance data to identify trends and areas for improvement.
  • Implement strategies to optimize network performance, reduce downtime, and enhance reliability.
  • Conduct network capacity planning to support future growth and scalability.

5. Policy & Procedure Development:

  • Develop and enforce NOC policies, procedures, and best practices.
  • Ensure compliance with organizational standards, industry regulations, and security protocols.
  • Maintain accurate documentation of network configurations and operational procedures.

6. Reporting & Communication:

  • Prepare and present reports on network performance, incidents, and resolutions to senior management.
  • Communicate network status updates, issues, and resolutions to stakeholders.
  • Foster effective communication channels within the NOC, management, and clients.

Technical Skills:

  • In-depth knowledge of network protocols, routing, switching, and network security.
  • Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios.
  • Experience with cloud-based networks and services is a plus.
  • Strong understanding of the ITIL framework and best practices.

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