Process Associate

2 weeks ago

Pune, Maharashtra, India Topsource Infotech Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Kindly go through the JD carefully:

Role Overview:

The Client Associate is responsible for managing client(s) and Service delivery of Accounts payable processes & reporting. The other responsibilities of Client Associate are Project Management, New process\Client Transition, Managing quality, System testing.

Role & responsibilities:

  • Handle book-keeping/accounting activities, finalization, Reconciliations & Reporting of accounts payable activities.
  • Help coach and train other colleagues to achieve the required levels of performance and productivity.
  • Develop and maintain effective client relationship.
  • Ensure all work meets with the SLA/Compliance requirements of the business and client.
  • Support with the creation and updates of standard operating procedures and processes.
  • Hold weekly\monthly\quarterly service calls with clients with the defined business minimum standards.
  • Ensure Service failures are reported immediately and that the appropriate investigation and corrective actions are applied.
  • To immediately respond to any client escalations, supporting the resolution of the problem and implementing the necessary preventative actions.
  • Identify opportunities to up or UP/cross sell to existing clients.
  • Complete Transition with assistance of new processes from existing and new clients.
  • Follow the defined processes to ensure all revenue is billed as per the contract and implement actions to mitigate any revenue leakage.
  • To support in the collection of receivables from clients.
  • Support in Pre-Sales & Sales activities.
  • Support process improvements and ensure processing systems are fully utilised to achieve margin and productivity targets.
  • Complete training of colleagues, share knowledge and support colleagues as required, particularly on complex work matters.
  • Ensure any compliance incidents are reported and resolved correctly.
  • To implement changes effectively and mitigate any impact on clients and ensure colleagues are adequately trained and briefed on the new ways of working.
  • To Provide inputs on opportunities for service, system and efficiency improvements.
  • Communication - Managing day to day communication with Internal teams/Client/Clients consultants and Auditors/External via emails/Calls.

Preferred candidate profile

  • 5+ years of experience (including 2+ years of experience in handling above job duties)
  • B. Com, Inter CA/CMA/CWA/M. Com
  • Experience in core Accounts Payable processes (P2P).
  • Accounting Software Proficiency
  • Advance Excel skills
  • Candidates who have worked in BPO/KPO/ITES/ Accounting Industry, subsidiaries of foreign holding companies would be added advantage.

If Interested kindly share your CV to

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