International Voice Process Associate

1 week ago

Pune, Maharashtra, India Artech Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Qualification Any graduate (mandatory)

Mode of Work - WFO

Interview process Versant, CD and OPS Interview

Versant Threshold : 58 and above only

Location Bangalore and Pune

Shift Timing – US shift, 9 hours working. Rotational off.

Job description:

We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.

Responsibilities:

Handle inbound/outbound calls and resolve candidate's queries and complete job application.

Respond to candidate's queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Ensure Customer Satisfaction

Requirements:

Excellent communication skills (verbal and written).-MUST

Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.

Experience working and delivering under strict timeline.

Should have neutral accent

An ability to handle sensitive and confidential information.

Agile and flexible with work schedule. (2-way cab)

Logical and analytical thought process.

Willing to work in any US shift (EST/CST/MST/PST).

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