Senior Process Associate

2 weeks ago

Pune, Maharashtra, India Upcurve Consumer Technologies Private Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Senior Process Associate

Role Title: Process Executive

Department: Customer Experience Team

Shift Timing: 24*7 (5 days working, Rotational Shifts)

People Reporting: No

Language: Proficient in Hindi & English (verbal & written both)

Job Location: Pune

Summary of Job Responsibility:

The employee would handle queries received through Calls/Chat/Emails related to fare enquiry, ticket booking, cancellation, and general questions related to our travel website. Around 90% of customers are Hindi-speaking however employee needs to be proficient in Hindi & English both.

Detail of Job Responsibility:

Accountability

  • Attending Calls/Chats/Emails of customers
  • Answering and solving queries related to the booking of flights and other relevant information.
  • Quick and efficient handling of the system and the udChalo booking portal.
  • Non-disclosure of sensitive information.
  • Multitasking: should be able to handle multiple work types simultaneously.
  • Efficient handling of customers.
  • Clear and unambiguous communication of information to the customers.
  • Handling queries on WhatsApp and chat on the udChalo website as well.
  • Handling complaints and grievances and providing solutions.
  • Communicating any complex issues, if any, to the Team Lead/Manager immediately.
  • Follow communication procedures, guidelines, and policies.
  • Following and adhering to the updates given by leads and trainers.
  • Ensuing all the parameters of quality are met and exceeded while executing the job responsibility.

Planning & Complexity

  • Identifying and assessing customers' needs to achieve satisfaction.
  • Provide accurate, valid, and complete information by using the right methods/tools.

Experience & Education:

  • They have completed 10+2 from the recognized boards. Candidates pursuing a bachelor's degree through distance education can also apply.
  • Between 1-2 years of experience demonstrated in the customer support department.
  • Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with other professionals.
  • Listening skills, understanding exactly what customers require and problem-solving skills.
  • Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations
  • Creative thinking, to be able to come up with new ideas to improve customer service standards.
  • An ability to work well under pressure.

  • Senior Process Associate

    21 hours ago

    Pune, Maharashtra, India Talenta Manpower Services Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Hiring for Senior process associateLocation-HinjewadiSalary upto-6.5LPAShift-Rotational shiftsBoth way Cabs Immediate joiners onlySkillAdvanced Excel &MIS ReportingExcellent communication skills Contact Asma Mulani)

  • Senior Process Associate

    2 weeks ago

    Pune, Maharashtra, India Udchalo Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Senior Process Associate Role Title: Process ExecutiveDepartment: Customer Experience TeamShift Timing: 24*7 (5 days working, Rotational Shifts)People Reporting: NoLanguage: Proficient in Hindi & English (verbal & written both)Job Location: Pune Summary of Job Responsibility:The employee would handle queries received through Calls/Chat/Emails related to fare...

  • Process Associate

    2 weeks ago

    Pune, Maharashtra, India Topsource Infotech Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview of the role:Client Associate is responsible for Service delivery of General Ledger processes & reporting. The other responsibilities of Client Associate are - Project Management, Assistin Transition of new process\clients, Managing teams, Training\Development\Performance appraisal of team members, Managing quality, System testing.Role &...

  • Associate Process Manager

    2 weeks ago

    Pune, Maharashtra, India eClerx Investments Ltd Full time

    Job DescriptionJob Description- Associate Process ManagerThis role will be an essential part of the Voice Program in the Customer Operations Vertical.- Candidate must have good communication and interpersonal skills. He/she should have the ability to quickly and efficiently assimilate process knowledge and be good at problem solving and root cause analysis....

  • Process Associate

    2 weeks ago

    Pune, Maharashtra, India IGT Solutions Full time ₹ 13,000 - ₹ 18,000 per year

    Customer support AssociateProcess: - Customer Service Associate (Voice)Job Role: - 1. Ticket booking. cancelation, Flight delays 2. Solving queries related to Refund and baggages. 3. Informing customers related to the flights.Qualification: - 1. HSC / GraduateSalary: - 1. CTC: 15K In-hand: 13KExtra Benefits: - • Incentives (Based on performance) •...

  • Process Associate

    1 week ago

    Pune, Maharashtra, India Topsource Infotech Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Kindly go through the JD carefully:Role Overview:The Client Associate is responsible for managing client(s) and Service delivery of Accounts payable processes & reporting. The other responsibilities of Client Associate are Project Management, New process\Client Transition, Managing quality, System testing.Role & responsibilities:Handle...

  • Senior Associate

    2 weeks ago

    Pune, Maharashtra, India WNS Holdings Full time US$ 50,000 - US$ 1,00,000 per year

    Were HiringRole: Associate / Senior AssociateShift: RotationalLocation: WNS – Viman Nagar / MagarpattaCab Facility: Yes, we've got you coveredRequirements:Excellent communication skillsCustomer service experience (preferred, not mandatory)Freshers & Experienced – Both WelcomeInterested candidates can contact me HR Shreya Nevase

  • Senior Process Manager

    2 weeks ago

    Pune, Maharashtra, India eClerx Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-8 years of experience in process management and a strong background in managing processes.Roles and ResponsibilityManage and implement new processes and procedures to improve efficiency and...

  • Senior Associate

    2 weeks ago

    Pune, Maharashtra, India Kiya Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Senior Associate Client Onboarding / Contract AdministrationLocation: PuneShift Timing: 6:30 PM 2:30 AM ISTSenior Associate, Client Onboarding / Contract AdminClient Onboarding Contract ManagementThe Markets Contract Management team is responsible for contract facilitation and document management functions including, but not limited to, contract...

  • Senior Process Associate

    2 weeks ago

    Pune, Maharashtra, India Mercer Full time US$ 40,000 - US$ 80,000 per year

    Assists with report preparation initiatives to for various internal colleagues and data entry and oversight for internal databases and reference areas.Works to contribute to the achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectivesSupports team members by ensuring the timely and accurate production and...