Operations Team Lead
1 day ago
Responsibilities:
- Supervise and guide team members in managing clinician inquiries and patient-related coordination.
- Monitor and organize clinician visit schedules, ensuring authorizations and compliance with prescribed frequency.
- Address escalations proactively and provide real-time resolution support.
- Drive performance by monitoring quality, productivity, and adherence to operational standards.
- Manage database accuracy, reporting, and time-sensitive tasks with attention to detail.
- Collaborate with management to implement process improvements and ensure SLA compliance.
Skills & Qualification:
- Bachelor's degree or Diploma (any discipline).
- 4-6 years of relevant experience, with at least 1 year in a leadership/supervisory role preferred.
- Excellent English communication skills and strong interpersonal abilities.
- Proven analytical and database management skills.
- Ability to manage a team in a fast-paced, time-sensitive environment.
- Willingness to work night shifts from our office location - Elippode, Trivandrum.
Job Type: Full-time
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Do you have any experience in US Healthcare back end process? If yes, how many years?
- Have you been in a team lead or supervisory role? If yes, how many years?
- Are you willing to work in night shifts?
- We must fill this role urgently. How soon are you available to join if selected?
Work Location: In person
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