Change Management Expert
2 days ago
What does a successful Change Champion do?
- Leads the Change Management process, ensuring alignment with ITSM best practices.
- Manages the change lifecycle, from initiation to implementation, while minimizing disruption to services.
- Collaborates with the Change Review Board, Technical Review Board, and Operations Review Board to evaluate and approve change requests.
- Monitors and reports on change-related metrics and KPIs, driving continuous improvement in change processes.
- Serves as a champion for change initiatives, promoting a culture of adaptability and responsiveness within the organization.
- Facilitates communication among stakeholders regarding change impacts, timelines, and benefits.
What you will do:
- Oversee the planning, execution, and evaluation of IT changes to optimize service delivery.
- Develop and implement Change Management strategies and methodologies to enhance process effectiveness.
- Ensure thorough documentation and adherence to Change Management policies and procedures.
- Use ServiceNow as the primary ticketing tool for tracking and managing change requests.
- Conduct regular training sessions and workshops to elevate Change Management awareness across teams.
- Analyze change management processes and deliver insights using Power BI to support data-driven decisions.
- Embrace emerging technologies (AI, ML) to enhance change management practices and automate workflows.
What you will need to have:
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Minimum of 8+ years of experience in IT Service Management (ITSM), with a strong focus on Change Management.
- Proven experience with Change Review Board, Technical Review Board, and Operations Review Board processes.
- Proficiency in using ServiceNow as a ticketing tool for managing change requests.
- Excellent communication, facilitation, and presentation skills, with the ability to influence stakeholders.
What would be great to have:
- Knowledge of data visualization and reporting tools, particularly Power BI.
- Familiarity with AI and ML applications within ITSM and Change Management.
- Scripting skills in Python to automate change-related tasks.
- Experience with monitoring tools such as Splunk for analyzing impacts on service performance.
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