Service Assurance Tier1/2/3 Engineer

3 days ago

Bengaluru, Karnataka, India Prodapt Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Overview
We're seeking an experienced SD-WAN Service Assurance Engineer (Tier 1/2/3) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple technologies and transport layers.

Responsibilities

  • Lead advanced troubleshooting across SD-WAN platforms including Cisco SD-WAN, Versa, Fortinet, and Velocloud.
  • Architect, deploy, and optimize SASE and SD-WAN solutions in greenfield and brownfield environments.
  • Manage network operations with strong proficiency in LAN/WAN topologies and Layer 1-3 resolution using Cisco routers, switches, and WLC.
  • Configure and diagnose advanced routing protocols: BGP, EBGP, iBGP, OSPF, Static, and EIGRP.
  • Ensure service assurance across underlay transports including MPLS, ADI, LTE, and DWDM.
  • Collaborate in bridge calls, drive vendor/service provider escalations, and maintain proactive risk identification and mitigation.
  • Execute change management, maintain accurate documentation, and deliver consistent service improvements.
  • Mentor junior team members and foster alignment across internal stakeholders and client teams.
  • Participate in rotational on-call duties, including holiday and weekend coverage, with ownership of SLA and response timelines.

Requirements

  • Proven experience in global network operations, preferably Tier 3 support roles.
  • Strong knowledge in underlay transport technologies such as MPLS, ADI, LTE, with desirable experience in DWDM, Juniper, and Ericsson.
  • Hands-on experience with deploying and managing both greenfield and brownfield SD-WAN/SASE environments.
  • Expertise in network protocols and security infrastructure.
  • Effective communicator and team collaborator with strong customer-facing skills.
  • Accurate documentation practices and ability to manage multiple deadlines.
  • Self-motivated, adaptable to shift work (day/night), and willing to support overtime when needed.
  • CCNA or CCNP (or equivalent) strongly desired.

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