Service Assurance Tier1/2 Engineer

2 weeks ago

Bengaluru, Karnataka, India Prodapt Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Overview

We're seeking an experienced SD-WAN Service Assurance Engineer (Tier 1/2) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple technologies and transport layers.

Responsibilities

  • Monitor SD-WAN infrastructure using network tools and dashboards to detect faults, alarms, or performance issues.
  • Acknowledge and triage incidents based on severity, impact, and priority, ensuring proper documentation and escalation.
  • Follow SOPs and runbooks to provide initial diagnosis, log details accurately, and escalate unresolved issues to Tier 2/3 teams.
  • Coordinate with vendors and internal stakeholders to ensure timely fault resolution.
  • Support scheduled maintenance activities by performing health checks and validating network status before/after execution.
  • Maintain real-time ticket hygiene and ensure adherence to service-level objectives.
  • Identify recurring alerts and assist in first-level analysis to improve service stability.
  • Document known issues and troubleshooting steps into a knowledge base to support continuous improvement

Requirements

  • Basic understanding of SD-WAN technologies and networking fundamentals (IP, routing, VPN, latency, etc.).
  • Familiarity with monitoring platforms, ticketing systems, and incident response protocols.
  • Strong attention to detail, communication skills, and ability to work in a shift-based 24/7 environment.
  • Exposure to platforms like Cisco Viptela, Versa, Fortinet, or Velocloud is a plus.
  • Ability to remain calm during high-priority events and coordinate effectively across teams.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certification in CCNA or SD-WAN Foundation is desirable.
  • 13 years of network operations

  • Service Assurance Tier1/2/3 Engineer

    4 days ago

    Bengaluru, Karnataka, India Prodapt Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    OverviewWe're seeking an experienced SD-WAN Service Assurance Engineer (Tier 1/2/3) to drive operational excellence in global network environments. The ideal candidate will bring deep expertise in architecture, deployment, and troubleshooting of complex SD-WAN and SASE solutions, while serving as a technical lead and escalation point across multiple...

  • Quality Assurance Engineer

    1 week ago

    Bengaluru, Karnataka, India Teamware Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings fromTeamware Solutions a division of Quantum Leap Consulting Pvt. LtdWe have the below requirement for one of the reputed MNC for Bangalore location and require immediate joiners for the same.Required Skills:-• 2+ years of quality assurance engineering experience- Experience in manual testing- Experience in automation testing- Experience in...

  • Quality Assurance Engineer 2

    1 week ago

    Bengaluru, Karnataka, India Uplers Full time US$ 90,000 - US$ 1,20,000 per year

    QA Engineer IIExperience: 2 - 4 Years ExpSalary : CompetitivePreferred Notice Period: Within 45 DaysOpportunity Type: Hybrid (Bengaluru)Placement Type: Permanent(*Note: This is a requirement for one of Uplers' Clients)Must have skills:Manual Testing, Mobile Apps Testing, Debugging tools (Charles Proxy OR Android Studio OR Crashlytics OR BrowserStack OR...

  • Service delivery assurance head

    4 weeks ago

    Bengaluru, Karnataka, India Trianz Full time

    About TrianzTrianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive "IP Led Transformations" vision, strategy, and business model over the past...

  • Design Quality and Regulatory Leader

    6 days ago

    Bengaluru, Karnataka, India Caliber Assurance Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Location: BengaluruRequirements:Around 8-15 Experience in Software Quality AssuranceExperience as senior software/hardware engineer/module leader/technical leaderWorking experience in quality assurance and Regulatory assurancePreferable experience in all areas of Software development life cycleQualificationDiploma/Graduate/Post graduate in...

  • Quality Assurance Engineer

    7 days ago

    Bengaluru, Karnataka, India, Karnataka iO Associates Full time

    Quality Assurance Engineer/ Sr Test EngineerBangalore | OnsiteTimings: 1 pm to 10 pm ISTDuration: 6-month C2HiO Associates is looking for a Quality Assurance Engineer/ Sr Test Engineer you will be responsible for ensuring quality of our software products by guiding Test Engineers as well as hands on developing and executing test plans, creating automated...

  • Quality Assurance Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Ctruh Full time

    Job Title : Quality Assurance (QA) EngineerLocation : BangaloreCompany : Ctruh Technologies Pvt LtdExperience : 2+ YearsPosition Overview :We are seeking an experienced Quality Assurance (QA) Engineer to join our dynamic team. The ideal candidate will have a strong background in testing SaaS applications, with expertise in both manual and automated testing...

  • Quality Assurance Engineer

    2 days ago

    Bengaluru, Karnataka, India HiroJet Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role - Senior Quality Assurance Engineer (Automation + Manual)Location - Bangalore 5 Days WFOAbout the companyWe are an already profitable, fast growing consumer healthcare startup based in New York City. The founder's prior 2 startups scaled to 1,000+ member teams, so he's seen the highs and lows of the startup life cycle over time, which has enabled us to...

  • V&V Vehicle System Test Lead Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Qualcomm Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job Area:Engineering Group, Engineering Group > Software Test EngineeringGeneral Summary:At Qualcomm, we are transforming the automotive industry with our Snapdragon Digital Chassis and building the next generation software defined vehicle (SDV).Snapdragon Ride is an integral pillar of our Snapdragon Digital Chassis, and since its launch it has gained...

  • Software Quality Assurance Engineer

    4 days ago

    Bengaluru, Karnataka, India IQVIA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Sr. Software QA Engineer Job Overview Conducts quality assurance testing of medium to high complexity software applications.Designs, develops, implements and updates software systems in accordance with the needs of the organization. Evaluates, schedules, and resources development projects; investigates user needs; and documents, tests and maintains...