Service delivery assurance head

About TrianzTrianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive "IP Led Transformations" vision, strategy, and business model over the past 3 years. Some of the company's IP was recently acquired by AWS and its overall business model has taken off sharply in 2024.Trianz is led by Sri Manchala, a former Special Forces officer from the Indian Army and author of Crossing the Digital Faultline, and a team of veterans from well-known firms such as Mc Kinsey, Deloitte, HCL, KPMG, Wipro, Microsoft, Tata, AWS, GE, etc.Trianz believes that companies around the world face three challenges in their digital transformation journeys - shrinking 'time to transform' due to competition & AI, lack of digital-ready talent, and uncertain economic conditions. To help clients leapfrog over these challenges, Trianz has built IP and platforms that have transformed adoption of the Cloud, Data, Analytics & Insights AI.Specifically, Trianz platforms are changing the way companies approach transformations in various disciplines:Concierto: A fully automated platform to Migrate, Manage, and Maximize the multi & hybrid cloud. A zero code Saa S platform, Concierto allows teams to migrate to AWS, Azure and GCP; and manage them efficiently from a single pane of glass. Visit for moreAvrio 'Data to AI' Platform:Built on the concept of 'federated or distributed data', Avrio revolutionizes how users access data anywhere in their company's ecosystems; productizes data and makes it available in a Netflix like user experience while delivering BI and AI powered insights. Visit for morePulse: Recognizing that workforces will be distributed, mobile, and fluid, Trianz has built a 'future of work' digital workplace platform called Pulse. Visit moreSince the market launch of this strategy in mid-2023, Trianz has experienced enormous growth, success and recognition.Some of Trianz built IP in data and analytics was acquired by Amazon. Since then, Trianz has been made an engineering partner of Amazon for building/supporting connected ecosystems across multiple AWS platformsMost recently, Trianz and AWS have signed an SCA (Strategic Collaboration Agreement) to work on joint solutions for the cloud; AWS will buy Concierto licences in bulk for AWS partners to use for migrations, and recommend Concierto to their MSPs. Further, AWS Professional Services and Trianz have signed an agreement for joint solutioning and customer delivery. Read more here: Trianz enters into a Strategic Collaboration Agreement with AWS to Revolutionize Cloud Adoption and Management (yahoo.com)Given all this, Trianz is experiencing a significant demand for its SW platforms and consequent growth. To support this growth, Trianz has recently raised private equity capital to scale the company over the next several years (Trianz Announces Strategic Growth Capital Investment by Capital Square Partners (prnewswire.com). It is now bolstering its senior and mid-level leadership with top talent across GTM, Engineering, Services, and Partnership organizations. We are seeking leaders driven by our purpose - to help customers accelerate digital transformations and build the next generation software and services organization.As a Delivery Assurance Head, lead the transformation of how we deliver exceptional client outcomes. This leadership role combines visionary thinking with hands-on execution, driving a quality-first culture while ensuring delivery excellence across Trianz global services portfolio. You'll be the architect of our assurance strategy and the guardian of client success.We're looking for a forward-thinking leader who thrives in dynamic environments and can translate quality frameworks into business outcome driven value. If you're passionate about building scalable systems that drive both client satisfaction and organizational growth, this role is for you.What You'll OwnStrategic Vision & Culture TransformationDesign and implement a comprehensive Assurance Strategy that integrates governance, risk management, quality, and compliance across all service linesChampion a quality-centric culture into organizational DNA and data based decision-making processesContinue to evolve the organization's quality vision and ensure strategic alignment with business objectivesLead transformation initiatives using modern methodologies (Lean, Six Sigma, Agile, Dev Ops)Delivery Excellence & Client SuccessEstablish robust delivery assurance frameworks and governance models for consistent client outcomesConduct independent delivery reviews, audits, and health checks for projects and programs across global engagementsPartner with clients (as needed) and Engagement/Delivery leaders to ensure alignment with business outcomesDrive predictable delivery through proactive monitoring of SLAs, KPIs, project milestone, SOW compliance and client satisfaction metricsEnsure all engagements (T&M, Managed Services, Fixed Price Projects, Fixed capacity) deliver on schedule and cost commitments. Setup methods and techniques to catch early signals vs after the fact recoveryRisk Intelligence & ComplianceServe as 2nd Line of Defense, identifying, assessing, and mitigating risks across operational, compliance, and strategic categoriesAct as recovery manager for select troubled engagements, including interactions with client as neededEnsure adherence to global standards (ISO 27001, SOC 2, CMMI) and regulatory requirements (GDPR, HIPAA, PCI DSS), as required by TrianzInterface with crisis management and incident response Team of Trianz for business continuityImplement data-driven risk response plans aligned with organizational risk appetiteInnovation & Continuous ImprovementBuild outcome-based metrics, dashboards, and analytics to drive insights and quality improvements, provide as much real time visibility for project status across all service lines vs traditional weekly/monthly reportsFoster innovation mindset through structured improvement programs and lessons learned frameworksContinually review existing processes for effectiveness and modify as needed, ensure trainings are conducted for knowledge transfer of change in processChampion emerging technologies and methodologies for competitive advantageLeadership & Business ImpactBuild and mentor high-performing assurance teamsAct as trusted advisor to executive stakeholders on assurance initiatives and business strategyDrive commercial success through margin assurance, cost optimization, and operational efficiencySupport business development with delivery assurance perspectives in solutioning and RFPsDevelop organizational proficiency through structured capability building programs and competency frameworks across delivery teamsDesign and implement training curricula for quality standards, delivery methodologies, and emerging technologies to elevate team expertiseWho You AreExperience & Background18+ years in running large scale delivery across applications and infrastructure, including modernization programs, quality management, delivery assurance or delivery leadership with proven track record of implementing scalable frameworksExperience leading large-scale transformation (Cloud Migrations and App Modernization) programs and managing multi-vendor environmentsStrong commercial acumen with experience in margin assurance and P&L impactGlobal delivery experience across diverse industries/geographiesEducation & CertificationsBachelor's/master's degree in engineering, or related fieldQuality certifications in ISO 27001/ISO 9001/ISO 20000Knowledge of Lean Six Sigma (Green Belt minimum, Black Belt preferred)Cloud certifications (AWS, Azure, GCP) are a strong plusCore CompetenciesStrategic Leadership: Ability to translate vision into actionable frameworks and drive cultural changeClient-Centricity: Executive-level stakeholder management and trust-building capabilitiesAnalytical Excellence: Data-driven decision making with strong business intelligence skillsDigital Fluency: Understanding of modern technology landscapes, cloud platforms, and emerging trendsInfluence & Collaboration: Ability to drive standards and excellence across matrix organizationsWhat Makes You ExceptionalDelivery Excellence Mindset with relentless focus on client outcomes and business valueCrisis Leadership who serves as escalation point for critical delivery issues and drives rapid resolutionInnovation Catalyst who drives continuous improvement and embraces emerging methodologiesRisk Intelligence with proactive problem-solving and early warning system capabilitiesCultural Builder who can establish accountability and foster high-performance teams across global operationsBusiness Partner with commercial awareness, PMO leadership experience, and growth-oriented thinking