Service Delivery Assurance Director

3 days ago

Bengaluru, Karnataka, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000

About this Role

We are seeking a visionary leader to drive quality and delivery excellence across our global services portfolio. As Delivery Assurance Head, you will be responsible for architecting our assurance strategy, championing a quality-centric culture, and ensuring client success.

Key Responsibilities
  • Strategic Vision & Culture Transformation:
    • Design and implement a comprehensive assurance strategy that integrates governance, risk management, quality, and compliance.
    • Champion a quality-centric culture into organizational DNA and data-based decision-making processes.
    • Continue to evolve the organization's quality vision and ensure strategic alignment with business objectives.
    • Lead transformation initiatives using modern methodologies (Lean, Six Sigma, Agile, DevOps).
  • Delivery Excellence & Client Success:
    • Establish robust delivery assurance frameworks and governance models for consistent client outcomes.
    • Conduct independent delivery reviews, audits, and health checks for projects and programs across global engagements.
    • Partner with clients (as needed) and Engagement/Delivery leaders to ensure alignment with business outcomes.
    • Drive predictable delivery through proactive monitoring of SLAs, KPIs, project milestones, SOW compliance, and client satisfaction metrics.
    • Ensure all engagements deliver on schedule and cost commitments.
  • Risk Intelligence & Compliance:
    • Serve as 2nd Line of Defense, identifying, assessing, and mitigating risks across operational, compliance, and strategic categories.
    • Act as recovery manager for select troubled engagements, including interactions with clients as needed.
    • Ensure adherence to global standards (ISO 27001, SOC 2, CMMI) and regulatory requirements (GDPR, HIPAA, PCI DSS), as required by Trianz.
    • Interface with crisis management and incident response teams for business continuity.
    • Implement data-driven risk response plans aligned with organizational risk appetite.
  • Innovation & Continuous Improvement:
    • Build outcome-based metrics, dashboards, and analytics to drive insights and quality improvements.
    • Foster an innovation mindset through structured improvement programs and lessons learned frameworks.
    • Continually review existing processes for effectiveness and modify as needed.
Requirements

To succeed in this role, you should have:

  • A proven track record of delivering quality and delivery excellence in a similar role.
  • Strong leadership and communication skills to champion a quality-centric culture.
  • The ability to design and implement effective assurance strategies and frameworks.
  • Expertise in risk management, compliance, and regulatory requirements.
  • Experience with Lean, Six Sigma, Agile, and DevOps methodologies.
Benefits

This role offers:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented team of professionals.
  • A dynamic and challenging work environment.

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