Network Service Assurance Leader
2 days ago
The role of a Service Delivery Director is pivotal in ensuring seamless service delivery across a global network organization.
Key Responsibilities:- Budget and Resource Management: Develop and manage annual budgets for projects, allocate resources to optimize service delivery, and monitor expenditures.
- Risk and Audit Management: Identify, assess, and mitigate operational, financial, and compliance risks impacting business-as-usual delivery.
- Project Delivery: Oversee the end-to-end delivery of projects, define critical metrics, and SLAs to measure service performance.
The ideal candidate will have a strong background in service assurance, IT service management, or operations, with experience in leadership roles. They will possess expertise in budgeting, financial analysis, and vendor management, as well as a consistent track record in risk management and compliance.
Qualifications:- Bachelor's degree or equivalent experience in IT, Engineering, or related field.
- 10+ years in service assurance, IT service management, or operations, with 5+ years in leadership roles.
- Expertise in budgeting, financial analysis, and vendor management.
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