Business Analyst Salesforce CRM

Job title

Business Analyst Salesforce CRM - Ahmedabad, India

Ref #

223943

Location

India - Ahmedabad

Job family

Corporate & Commercial

• Closing date: 10-Dec-2025

We are seeking a detail-oriented Business Analyst with a strong background in Salesforce CRM to join our team. You will play a crucial role in bridging the gap between business needs and technical solutions, ensuring that data-driven insights are effectively utilized across the organization.

Key Responsibilities:

• 10+ years' experience as a Salesforce Business Analyst with multi-cloud environment experience.
• Proven success in defining, developing, and launching successful products in a fast-paced, enterprise-grade environment.
• Strong ability to partner day-in and day-out with Development Engineers, Quality Engineers, User Experience specialists, and Business Analysts to provide clear direction, prioritization and detailed user stories
• Knowledge of Salesforce AppExchange products and third-party integrations
• Drive continuous improvement by streamlining configuration, identifying automation opportunities and reducing technical debt
• Experience in green filed implementation of Salesforce Programs with focus on Sales, Service, Experience and Marketing Cloud
• Experience in system implementation including data migration, testing, training, and reporting
• Experience with Salesforce integration with Enterprise Systems (e.g. Operations, ERP)
• Experience with Salesforce configuration and design best practices, including Flows, Process builder, reports, Dashboards and Permission Sets
• Salesforce Certifications (such as Sales Cloud Consultant, Service Cloud Consultant, Salesforce Business Analyst)

Be part of an extraordinary story:

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

• Knowledge of airline domain
• Certifications in Agile like PSPO, PSM, CSPO, CSM, or similar, is considered a plus
• Certifications in Business Analysis such as PMI-PBA, CBAP, IIBA-AAC, IIBA-CBDA, or others
• Experience with statistical analysis and predictive modeling
• Strong attention to detail and accuracy.
• Excellent communication and collaboration skills.
• Experience with data visualization and reporting.
• Excellent analytical and problem-solving skills.

About you:

The applicant should have a bachelor's degree or equivalent (Degree in engineering, computer applications, commerce, or business administration). You must have minimum 5 years of relevant experience. Should have excellent verbal and written communications skills. Also possess good analytical, interpersonal skills and a proven team player.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply:

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.