senior support engineer

1 week ago

Nagpur, Maharashtra, India HCLTech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

The Support Lead plays a vital role in enhancing customer satisfaction through effective troubleshooting and resolution of complex issues. This position focuses on executing continuous improvement initiatives, conducting root cause analyses, and providing technical guidance to team members. The Support Lead ensures that the support team operates efficiently, driving initiatives that lead to better performance and reduced defect rates.

(1.) Key Responsibilities

1. Troubleshoot And Resolve Critical And Complex Support Tickets Using Product Knowledge And Advanced Diagnostic Tools To Ensure Timely Resolution And Minimize Customer Impact.

  1. Conduct Hands-On Root Cause Analysis For Critical Issues, Utilizing Data Analysis And Performance Metrics To Identify Underlying Problems And Recommend Actionable Solutions.

  2. Implement Preventive Measures To Address Identified Issues, Leveraging Best Practices To Reduce Future Defects And Improve Overall Product Reliability.

  3. Provide Technical Assistance And Mentorship To Team Members In Resolving Customer Issues, Sharing Expertise In Product Features And Support Methodologies To Enhance Team Capabilities.

  4. Execute Continuous Improvement Activities By Analyzing Team Performance Metrics, Identifying Areas For Enhancement, And Leading Initiatives That Improve Support Processes And Customer Satisfaction.Skill Requirements

  5. Strong Understanding Of Product Support Processes For L1, L2, And L3 Levels.

  6. Proficiency In Troubleshooting Techniques And Diagnostic Tools Relevant To Product Support.

  7. In-Depth Knowledge Of Root Cause Analysis Methodologies And Preventive Measures.

  8. Excellent Communication Skills For Effective Collaboration With Team Members And Customers.

  9. Familiarity With Performance Metrics And Continuous Improvement Frameworks.Certification

  10. Itil Foundation Certification (Optional But Valuable).

  11. Relevant Product Support Or Technical Support Certifications (Optional But Valuable).

No. of Positions

1

Skill (Primary)

Technical Skills (ERS)-Other Technical Skills-Product Support (L1-L2-L3)

Auto req ID

1616103BR

Skill Level 3 (Secondary Skill 1)

Functional Skills (ERS)-Other Functional Skills-IT Operations

Skill Level 3 (Secondary Skill 2)

Technical Skills (APPS)-Programming Languages-Unix

Skill Level 3 (Secondary Skill 3)

Technical Skills (APPS)-Databases-RDBMS-Oracle PL/SQL

  • Sr. Support Engineer

    4 days ago

    Nagpur, Maharashtra, India HCL Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About HCLTechHCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing,...

  • senior software engineer

    1 week ago

    Nagpur, Maharashtra, India HCLTech Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    SENIOR SOFTWARE ENGINEERNagpur3-5 YearsINDIAJob FamilySupportJob Description (Posting).Production Support Engineer (1.) Key Responsibilities1. To troubleshoot and resolve tickets raised by the clients. To undertake training programs for new joinees To perform knowledge transition during project enhancements To document all the defined processes and the...

  • sr. support engineer

    1 week ago

    Nagpur, Maharashtra, India HCLTech Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and high-quality manner. This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement. (1.) Key...

  • IT Support Engineer

    7 hours ago

    Nagpur, Maharashtra, India Rpr Data Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a skilled and proactive IT Support Engineer with 4 years of hands-on experience in networking, FTP management, and IT infrastructure support. The ideal candidate will be responsible for maintaining smooth IT operations, troubleshooting technical issues, and ensuring secure and efficient data transfer processes across the...

  • Senior Process Development Engineer

    2 days ago

    Nagpur, Maharashtra, India Varhad Full time

    Company DescriptionAt Varhad, our mission is to restore soil health, produce chemical-free nutritious food, and empower farmers through regenerative agriculture.Role DescriptionThis is a full-time, on-site role for a Senior Process Development Engineer based in Nagpur. The Senior Process Development Engineer will be responsible for developing and optimizing...

  • Desktop Support Engineer

    1 week ago

    Nagpur, Maharashtra, India Sath Strategic Services pvt. ltd. Full time ₹ 1,68,000 - ₹ 1,92,000 per year

    *Profile- Desktop Support Engineer*Location - Ramdaspeth, Nagpur*Salary - 14,000 To 16,000*Experience - 1 To 2 Years*Only Male*Qualification - Technical BackgroundContact hr RutujaJob Types: Full-time, PermanentPay: ₹14, ₹16,000.00 per month

  • Technical Support Engineer

    2 weeks ago

    Nagpur, Maharashtra, India Globallogic Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description: GlobalLogic seeking a Product Support Engineer - Compute to join our dynamic support team. In this role, you will provide advanced technical assistance to customers and internal stakeholders, focusing on compute services and related infrastructure. You'll leverage your deep technical expertise in compute, networking, and system administration...

  • Senior Automation Engineer

    11 hours ago

    Nagpur, Maharashtra, India Delaplex Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About CompanyAt Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra...

  • Desktop Support Engineer

    2 weeks ago

    Nagpur, Maharashtra, India Infitech Human Resources Service Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    FULL JOB DESCRIPTIONJob Summary:We are looking for a proactive and technically skilled Desktop Support Engineer to provide day-to-day technical support and maintenance for desktops, laptops, and IT peripherals. The ideal candidate should have hands-on experience troubleshooting hardware and software issues, setting up systems, and providing on-site IT...

  • Trainee Engineer

    6 days ago

    Nagpur, Maharashtra, India Mini storage Building Full time ₹ 1,20,000 - ₹ 1,44,000 per year

    As a Trainee Engineer in the design and detailing team of a Civil Engineering Company, your primary role will be to support the design team in preparing, detailing, and refining civil engineering plans and documents for various projects. Your tasks will be largely office-based, focused on developing design drawings, calculations, and detailed plans while...