International Voice Process
1 day ago
Key responsibilities
- Customer Interaction: Handle inbound and outbound customer calls, emails, and chats in a professional and efficient manner.
- Problem-solving: Address and resolve customer queries, complaints, and issues, offering appropriate solutions.
- Record Keeping: Maintain accurate records of all customer interactions and update customer information in the system.
- Escalation: Escalate complex issues to the appropriate department or team when necessary.
- Sales (sometimes): Upsell products or services to customers.
- Target Achievement: Meet individual and team performance targets related to customer satisfaction, call handling time, and issue resolution rates.
Qualifications and skills
- Education: Minimum of 12th pass is often the minimum requirement, though some roles may require a graduate degree.
- Experience: Entry-level roles for freshers are common, but some positions may prefer or require previous international BPO experience.
- Communication: Excellent verbal and written communication skills in English are essential.
- Customer Service: A strong customer service orientation and the ability to show empathy are crucial.
- Problem-Solving: Good problem-solving skills are necessary to effectively handle customer issues.
- Technical: Basic computer knowledge and typing skills are required.
- Flexibility: Ability to work in rotational shifts, including nights, weekends, and holidays, depending on the process.
Call HR
Job Type: Full-time
Pay: ₹25, ₹32,000.00 per month
Work Location: In person
-
Gandhinagar, Gujarat, India CONVICTION HR PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title Team Leader Customer Service Non Voice Process Department Operations Customer Service Non Voice Experience 4 8 years minimum 2 years as Team Leader in an International BPO Shift Rotational shifts with rotational week offsJob Summary We are seeking an experienced Team Leader Customer Service for our Non Voice operations in GIFT City Gandhinagar The...
-
Voice process
2 weeks ago
Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 36,00,000 - ₹ 54,00,000 per yearConduct outbound & Inbound calls to U.S. business customers, presenting our client's business services and effectively managing objections to close sales.Identify leads using our client's MQO's/LeadsMake 90 to 100 cold calls to pitch products and services (having meaningful Business Conversations, uncovering Gaps in the Business where our Solutions can...
-
Process Analyst
5 days ago
Gandhinagar, Gujarat, India Etech Global Services Full time ₹ 2,00,000 - ₹ 4,00,000 per yearJob Title: Process AnalystDepartment: OperationsLocation: Gandhinagar, GujaratWhat We Offer:o Transportation allowanceo Canteen Subsidyo Health Insuranceo Tuition Reimbursemento Incentive components campaign wiseo Work Life Balance Initiativeso Rewards & Recognitiono Internal movement through IJPWhat You'll Be Doing:o Take inbound or make outbound calls to...
-
HR Intern
1 day ago
Gandhinagar, Gujarat, India Group Bayport Full time ₹ 1,50,000 - ₹ 2,00,000 per yearHR Intern - Male Candidates PreferredThe HR Intern will provide support to the People & Culture department in various HR functions. This role offers an opportunity to gain hands-on experience in recruitment, employee relations, training, and other HR activities.Assist in recruitment processes such as job postings, resume screening, and scheduling...
-
Proposal Engineer – PES
1 week ago
Gandhinagar, Gujarat, India Actide International Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Job Profile:• This is a Leadership role• Be Accountable for Product Engineering Services Delivery• Lead a team of hardware and software engineers to work together to deliver complex projects• Be responsible for effort estimation and daily progress on each project• Track the projects progress by using the project plan and schedule as...
-
Lead Generator – U.S. Mortgage Industry
2 weeks ago
Gandhinagar, Gujarat, India Growq Pvt. ltd. Full time US$ 40,000 - US$ 60,000 per yearJob Title: Lead Generator – U.S. Mortgage Industry (Night Shift)Location: Gandhinagar, Gujarat (On-site or Hybrid)Job Type: Full-TimeDepartment: Sales & MarketingRole OverviewAs a Lead Generator, you will be responsible for identifying, qualifying, and nurturing leads in the U.S. mortgage industry. This is a night shift role, ideal for candidates with...
-
Manager - International Operations
5 days ago
Gandhinagar, Gujarat, India Group Bayport Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Summary: -TheManager- International Operationsis responsible for coordinating remotely multiple plants in US and other locations for timely manufacturing as per defined quality standards and efficiency norms, Also responsible for ensuring COGS and Plant cost as per targets.Key Performance AreaCapacity and Budget planningAdherence to production...
-
Manager - International Operations
2 weeks ago
Gandhinagar, Gujarat, India Group Bayport Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout The CompanyGroup Bayport is a customer-obsessed rapidly growing global e-commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and a global supply chain. An industry leader in print technology,...
-
Assembly Lead
7 days ago
Gandhinagar, Gujarat, India Actide International Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description:Job Profile: Track and report key functional metrics to reduce expenses and improve effectiveness.Should have proven track record against time.Improve the system and processes.Collaborate with key persons (Design Team and Assembly team) to ensure clarity of the specifications and expectations from both the ways.Analysis of market situations...
-
ReactJS Intern
1 week ago
Gandhinagar, Gujarat, India agrovikas agritech pvt ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per yearJob Description:We are looking for a React.JS and developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.To ensure success as a React.JS developer, you should possess extensive knowledge of React.JS...