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Restaurant Captain

2 weeks ago

Chennai, Tamil Nadu, India Fraterniti foods pvt ltd Full time ₹ 22,000 - ₹ 24,000 per year

Job Summary:

We are looking for a confident and service-oriented Restaurant Captain to lead the service team and ensure a seamless dining experience for guests. The Restaurant Captain acts as a liaison between the guests, service staff, and kitchen, ensuring service excellence, staff coordination, and guest satisfaction.

Key Responsibilities:

  • Greet guests warmly and ensure a high-quality dining experience.
  • Supervise service staff, assign duties, and ensure standards of service are met.
  • Take reservations, manage table allocation, and ensure smooth seating.
  • Take orders and serve food and beverages when required.
  • Coordinate between kitchen and service teams to ensure timely service.
  • Handle guest complaints professionally and promptly.
  • Train and guide junior service staff in etiquette, upselling, and menu knowledge.
  • Ensure cleanliness and readiness of the dining area.
  • Monitor guest satisfaction and act on feedback.
  • Follow and enforce compliance with hygiene, safety, and operational standards.

Qualifications:

  • Proven experience as a Captain/Team Leader in a restaurant or hotel setting.
  • Strong knowledge of food and beverage service standards.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and lead a team in a fast-paced environment.
  • Good command of English (knowledge of additional languages is a plus).
  • High school diploma or equivalent; formal hospitality training is an advantage.

Key Skills:

  • Leadership and team coordination
  • Customer service excellence
  • Time and table management
  • Attention to detail
  • Problem-solving and conflict resolution
  • POS and order management familiarity

Job Type: Full-time

Pay: ₹22, ₹24,000.00 per month

Schedule:

  • Day shift

Work Location: In person