Support Lead
14 hours ago
Main Tasks
- Pre-Live and Post Live Support
- Application monitoring and maintenance
- Follow up on issues raised through ticket system
- Vendor and user coordination
Areas of Responsibility
- Single point of contact for Business Core Users during UAT and Go Live
- Co-ordination with QA/BA/Development team and Business Users during UAT and Live support (Work with cross-functional team)
- Problem Solving and Troubleshooting skills
- Foresight to anticipate and address potential issues before they become real issues
Skill Sets
- Oracle SQL, PL/SQL
- Advanced Excel
- Japer Reporting tool
- Good Knowledge of Troubleshooting, and Support of Web-based applications
- Desired: Experience in Finnone lending software
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