Sales Manager

22 hours ago

Gobindgarh Khanna Sirhind Fatehgarh Sahib, India Airtel Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Role & responsibilities

The DTC ( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

EXPECTED DELIVERABLES

  • Manage store operations SOPs, handle customer queries and escalations
  • Drive postpaid business for catchment through walk-in and walkout models
  • Online Lead Management from Integrated Lead management system
  • Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
  • Performance Tracking and governance large off roll team
  • Understand market demographics and increase market visibility through BTL activities as per customer segments
  • Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
  • Increase upselling and cross-selling to new and existing customers in catchment

HOW YOULL SUCCEED

  • Build a culture of serve to grow in stores
  • Ensure robust planning to start strong
  • Drive discipline in store and cash compliance
  • Simplify communication for the field executives to understand
  • Keep team motivated through team connects, rituals and R&R
  • Building strong relationships with internal as well as external stakeholders and resourcefulness
  • Partner Management (in LCO towns)

WHAT IT TAKES

  • Broadband and network knowledge
  • Inventory management
  • Analytical Mindset & basic MS office
  • Drive for results and Execution Excellence
  • Ownership
  • Influencing
  • Build and maintain relationships

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