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Customer Support Executive

2 weeks ago

Mysore, Karnataka, India Infoliam Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,00,000 per year

Position Overview:

We are looking for dynamic and customer-focused Customer Support Executives to join our International Voice Process team. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and the ability to handle global customers with professionalism and empathy.

This role involves interacting with international clients via voice calls to resolve queries, provide product or service information, and ensure customer satisfaction. Candidates must be comfortable working in rotational shifts, including night shifts.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers.
  • Resolve customer queries, issues, and complaints in a timely and effective manner.
  • Provide accurate information related to products, services, billing, or technical support.
  • Maintain a high level of customer satisfaction through professional and courteous communication.
  • Document all customer interactions in the system as per company standards.
  • Escalate unresolved issues to the appropriate department and follow up until resolution.
  • Meet performance benchmarks related to quality, accuracy, and customer handling time.

Requirements:

  • Education: Any graduate or equivalent qualification.
  • Experience: 0–2 years in international voice support or BPO preferred.
  • Communication Skills: Exceptional verbal communication skills in English.
  • Computer Proficiency: Basic knowledge of MS Office and comfort with CRM tools.
  • Flexibility: Willingness to work in night shifts and rotational schedules.
  • Soft Skills: Strong listening skills, patience, empathy, and a problem-solving attitude.
  • Typing Skills: Minimum typing speed of 25–30 WPM with good accuracy.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Shift allowances and overtime pay (as applicable).
  • Comprehensive training and skill development programs.
  • Opportunities for career advancement within the organization.
  • Positive and inclusive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Schedule:

  • Night shift
  • Rotational shift
  • US shift
  • Weekend availability

Supplemental Pay:

  • Overtime pay
  • Shift allowance
  • Yearly bonus

Language:

  • English (Required)

Work Location: In person

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