
Customer Support Operations Manager
2 weeks ago
Customer Support Operations Manager
The ideal candidate will be responsible for overseeing and optimizing the support operations to ensure customer satisfaction. This includes leading and managing a team of support professionals, focusing on delivering exceptional support and technical assistance to customers.
The key responsibilities include:
- Fostering a customer-centric culture within the support team
- Providing technical guidance to the support team and customers
- Leading and inspiring a team of support professionals to achieve performance goals
- Conducting regular team meetings and training sessions to enhance skills and knowledge
Key qualifications include:
- Bachelor's degree or equivalent experience in Computer Science or related field
- 4+ years of experience in Customer Support for a B2B SaaS platform company
- Excellent troubleshooting, presentation, and documentation skills
- Strong empathy for customers and passion for growth
We offer a competitive compensation package and benefits, as well as opportunities for professional growth and development. If you are a self-motivated and results-driven individual with excellent communication and leadership skills, we encourage you to apply.
Benefits
- Competitive salary
- Bonuses and incentives
- Professional development opportunities
- A supportive and dynamic work environment
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