Customer Support Operations Manager

2 weeks ago


Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

Customer Support Operations Manager

The ideal candidate will be responsible for overseeing and optimizing the support operations to ensure customer satisfaction. This includes leading and managing a team of support professionals, focusing on delivering exceptional support and technical assistance to customers.

The key responsibilities include:

  • Fostering a customer-centric culture within the support team
  • Providing technical guidance to the support team and customers
  • Leading and inspiring a team of support professionals to achieve performance goals
  • Conducting regular team meetings and training sessions to enhance skills and knowledge

Key qualifications include:

  • Bachelor's degree or equivalent experience in Computer Science or related field
  • 4+ years of experience in Customer Support for a B2B SaaS platform company
  • Excellent troubleshooting, presentation, and documentation skills
  • Strong empathy for customers and passion for growth

We offer a competitive compensation package and benefits, as well as opportunities for professional growth and development. If you are a self-motivated and results-driven individual with excellent communication and leadership skills, we encourage you to apply.

Benefits

  • Competitive salary
  • Bonuses and incentives
  • Professional development opportunities
  • A supportive and dynamic work environment


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