Quality Analyst Manager

We're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...

HIRING ALERT#Hiringalert We're Hiring – Quality Analyst (BPO Process)Location: Salt Lake, KolkataCompany: FastInfo Pvt. Ltd.** Experience: Minimum 1 year in BPO Quality / Call Auditing** Salary: As per industry standards Key Responsibilities:** Audit calls/chats and ensure process quality** Share constructive feedback to boost agent performance** Track ZTP...

We are seeking a highly skilled and detail-oriented Quality Analyst (QA) with prior experience in BPO Voice processes and strong knowledge of the Website Selling Process. The QA will be responsible for monitoring, evaluating, and improving the quality of calls to ensure compliance with process guidelines, enhance customer experience, and drive business...

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per planConduct various process audits as per guidelines and SPOs defined in QMSPrepare...

Location: KolkataDepartment: Quality Assurance / Process ExcellenceIndustry: BPO / Call Center / Telecom / Customer ServiceEmployment Type: Full-timeJob Summary:We are hiring a detail-oriented and experienced Quality Manager for our Telecom BPO operations in Kolkata. The ideal candidate will lead the Quality Assurance function, drive process improvements,...

Must be a Quality Manager in current role from International BPO.Only Female Candidates can apply Handled a team of Quality Team Leaders/ Quality Analyst'sFluency in EnglishUS ShiftsCall send CV

Company Description:mjunction services ltd links buyers and sellers through digital platforms, establishing itself as India's most trusted B2B brand with over two decades of operation. Jointly promoted by SAIL and Tata Steel, mjunction's platforms transact over 150,000 Crores in GMV yearly, positioning it as India's leading e-Auction platform. Our secure...

Roles and Responsibilities* Conduct call audits to ensure compliance with quality standards and identify areas for improvement.* Monitor calls to provide feedback to agents on their performance and suggest improvements.* Develop and implement quality tools such as Pareto analysis, Fishbone diagrams, and RCA to resolve issues.* Collaborate with the team to...

Responsibilities:* Collaborate with cross-functional teams on process improvements* Ensure compliance with quality standards* Analyze product/service quality using QC tools* Identify and report defects promptly

Leading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...