Closing Manager

1 day ago

Pune, Maharashtra, India Anarock Property Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Closing Manager

Locations: Keshav Nagar / NIBM / Warje / Bavdhan

Department: Residential Sales & CRM

Reporting To: Sales Head / Project Head

Job Summary:

The Closing Manager will be responsible for managing the residential sales closing process for respective project sites. The role involves end-to-end coordination with customers, channel partners, and internal departments to ensure smooth completion of documentation, payments, and registration. The ideal candidate should have excellent communication, organizational, and follow-up skills with a strong customer-centric approach.

Key Responsibilities:

  • Customer Relationship & Coordination:

  • Manage the entire post-booking process for residential customers from documentation to registration.

  • Maintain proactive communication with customers and ensure a seamless closing experience.

  • Provide accurate information regarding payment schedules, agreement execution, and registration timelines.

  • Documentation & Verification:

  • Coordinate with CRM, Legal, and Finance teams to prepare and verify agreement documents.

  • Ensure that all customer KYC, payment details, and related documents are complete and accurate.

  • Track and follow up on pending documentation and approvals to avoid delays.

  • Payment & Collection Management:

  • Monitor customer payment schedules and follow up for timely collections.

  • Work closely with the finance team to reconcile receipts and manage outstanding payments.

  • Ensure all payments are aligned with company policies and project milestones.

  • Reporting & MIS Maintenance:

  • Maintain daily, weekly, and monthly closing trackers for respective sites.

  • Prepare and share accurate MIS reports with management regarding closure progress and status.

  • Highlight potential issues or delays in the closing process with proactive solutions.

  • Channel Partner & Team Coordination:

  • Coordinate with Channel Partners and Sales Teams for booking-to-closing transitions.

  • Support partners with document collection and ensure compliance before registration.

  • Ensure smooth communication between sales, CRM, and legal departments.

  • Customer Engagement & Site Support:

  • Support in organizing customer document drives, registration days, and handover events.

  • Assist customers during registration and ensure all procedures are completed efficiently.

  • Maintain a professional and supportive presence at the site for walk-ins and customer interactions.

  • Compliance & Process Adherence:

  • Ensure all closings are executed as per RERA and company guidelines.

  • Maintain proper filing and record-keeping of agreements and closing documents

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