Manager – Customer onboarding

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager – Customer onboarding - Client Lifecycle Management (CLM) Transformation

Job Title: Manager – Customer onboarding - Client Lifecycle Management (CLM) Transformation

Location: Pune, India

Job Type: Full-Time

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Job Summary
We are seeking a strategic and delivery-focused Manager to spearhead global Client Lifecycle Management (CLM) transformation initiatives. The ideal candidate will bring deep domain expertise in financial crime compliance, KYC/AML, fraud risk management, and digital onboarding, with a strong track record of delivering complex, multi-jurisdictional programs. This role requires a blend of business acumen, technology fluency, and change leadership to drive sustainable transformation across the CLM value chain.

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Key Responsibilities

• Lead end-to-end CLM transformation programs, including operating model design, functional design and implementation, technology implementation, and regulatory remediation.
• Conduct operating model analysis and design to align CLM processes with strategic business goals and Compliance policies and risk strategies.
• Drive requirement gathering, solution design, and delivery planning across cross-functional teams.
• Provide advisory services to senior stakeholders on customer due diligence workflow best practises, risk mitigation, and operational efficiency.
• Lead integration design and development for platforms such as Fenergo
• Champion change management initiatives, including stakeholder engagement, training, and business readiness.
• Deliver application training and enablement to ensure successful adoption of new CLM tools and workflows.
• Manage resource augmentation strategies to scale delivery capacity and support global rollouts.
• Enable feature enhancements and continuous improvement across CLM platforms and processes.

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Required Qualifications & Experience

• 10+ years of experience in financial services, with a focus on CLM, KYC/AML, and financial crime compliance.
• Proven leadership in delivering global CLM programs specifically related to customer due diligence tools.
• Strong background in both business and technology domains, including automation and digital transformation.
• Experience with regulatory engagements and remediation programs
• Hands-on experience with CLM platforms: Fenergo
• Expertise in Agile and Waterfall methodologies, business process reengineering, and change management.

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Education & Certifications

• Master's in Information Technology, Management & Organisational Change
• Bachelor's in Computer Science or related field
• Professional certification in AI and ML (e.g., Imperial College Business School)

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Preferred Attributes

• Strategic thinker with strong stakeholder management and communication skills.
• Ability to lead cross-border teams and manage complex transformation programs.
• Deep understanding of regulatory frameworks and risk-based approaches in financial crime compliance.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.