Technical Support Engineer

14 hours ago

Chennai, Tamil Nadu, India Phalgune Infotech Full time

Providing technical Support (phone, chat, email) for software / hardware issues, diagnosing problems, guiding users through fixes, documenting tickets, escalating complex cases, ensuring satisfaction, and maintaining system knowledge, focusing on remote troubleshooting of OS (Windows/Mac/Linux), applications, networks (LAN/WAN), VPNs, and printers for end-users. Key requirements often include experience in Help Desk / Desktop Support, understanding of IT systems, strong communication, and ability to manage multiple issues with SLAs.

Key Responsibilities

  • Strong diagnostic and troubleshooting skills for hardware, software, and network-related issues

  • Proficiency in remote desktop applications, screen-sharing tools, and IT support software

  • In-depth knowledge of operating systems, including Windows, macOS, and Linux

  • Familiarity with IT service management (ITSM) frameworks and ticketing platforms

  • Solid understanding of networking protocols and concepts such as TCP/IP, DNS, VPNs, and firewalls

  • Excellent verbal and written communication skills for effective user support

  • High level of patience and empathy when dealing with non-technical users

  • Ability to work independently, manage workload efficiently, and prioritize urgent issues

  • Experience documenting technical issues, solutions, and preventative measures

Key Requirements

  • Degree/diploma in Computer Science or equivalent as well as prior experience as a Remote support engineer

  • Possess a comprehensive understanding of the Windows, Linux, and Mac OS environments

  • You have an advanced understanding of IT setup, hardware, and software

  • You have an exceptional aptitude for identifying and prioritizing IT issues

  • You possess extensive knowledge of handling IT issues for clients

  • You have proficiency in tracking performance indicators and documenting processes.

  • You are able to provide critical application feedback to IT developers

  • You have excellent verbal and written communication abilities

  • Need to work with Night shifts(US Times)

Job Type: Full-time

Pay: ₹200, ₹300,000.00 per year

Benefits:

  • Work from home

Shift availability:

  • Night Shift (Preferred)

Work Location: Remote

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