Customer Care Advisors
3 days ago
Open Positions
- Inbound Team
- Chat Team
- Escalations Team
- Email Team
Requirements
- Freshers can also apply
- Must be a graduate
- Should have graduation or past experiences documents
- Good verbal and written skills
- Customer handling experience over calls and chats ( If any )
- Should be OK to travel to Gurgaon for 20 days training ( paid training )
Key Benefits
- Best in industry salary grade
- Performance based Incentives
- 5.5 days working
- Monthly rewards
- Robust internal growth options
- Work from home available ( Performance based )
- Day shifts only
Roles and Responsibilities
- Handle customer queries via calls and chats to resolve their concerns in a timely and professional manner.
- Provide accurate information about products/services to customers through effective communication skills.
- Collaborate with internal teams to resolve complex issues that require escalation.
- Taking end to end responsibility of customer queries and giving relevant resolution
- Handling a blended process of Inbound and chats on a daily basis
- Taking care of the business KPI's like AHT, CSAT and Quality score
Training period office - Udyog vihar, Gurgaon ( 20 days paid training )
Working office - Mohan Estate, Delhi
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