Customer Care Advisors

21 hours ago


Delhi, Delhi, India Lenskart Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Open Positions

  • Inbound Team
  • Chat Team
  • Escalations Team
  • Email Team

Requirements

  • Freshers can also apply
  • Must be a graduate
  • Should have graduation or past experiences documents
  • Good verbal and written skills
  • Customer handling experience over calls and chats ( If any )
  • Should be OK to travel to Gurgaon for 20 days training ( paid training )

Key Benefits

  • Best in industry salary grade
  • Performance based Incentives
  • 5.5 days working
  • Monthly rewards
  • Robust internal growth options
  • Work from home available ( Performance based )
  • Day shifts only

Roles and Responsibilities

  • Handle customer queries via calls and chats to resolve their concerns in a timely and professional manner.
  • Provide accurate information about products/services to customers through effective communication skills.
  • Collaborate with internal teams to resolve complex issues that require escalation.
  • Taking end to end responsibility of customer queries and giving relevant resolution
  • Handling a blended process of Inbound and chats on a daily basis
  • Taking care of the business KPI's like AHT, CSAT and Quality score

Training period office - Udyog vihar, Gurgaon ( 20 days paid training )

Working office - Mohan Estate, Delhi



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