Urgent requirement For Quality Analyst

2 weeks ago

Kalyan Navi Mumbai Thane, India Iccs Full time ₹ 20,000 - ₹ 30,000 per year

Greeting All,

We have an urgent requirement for QA-BPO Voice Process

Salary-20k to 30k

work location- Ghansoli Navi Mumbai

Shift Timing - Day General

Responsibilities:

Review and analyze voice-based customer service interactions.

Monitor call center quality to ensure adherence to company policies and standards.

Provide detailed feedback to customer service representatives.

Identify training needs and recommend improvements.

Develop and implement quality standards and best practices.

Compile and present quality reports to management.

Collaborate with other departments to enhance customer experience.

Qualifications:

Bachelor's degree in a relevant field or equivalent experience.

1-3 years of experience in a call center or customer service environment.

Proven track record in quality assurance or quality control.

Excellent verbal and written communication skills.

Strong analytical and problem-solving abilities.

Ability to provide constructive feedback and coaching.

Attention to detail and commitment to excellence.

Skills

Quality Assurance

Call Monitoring

Customer Service

Feedback Delivery

Data Analysis

Report Generation

Communication

Problem-Solving

If interested call on the given number mentioned below

Regards,

HR Aaryan

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