Order Management Specialist _Night Shift_Gurgaon_US Client

2 weeks ago

Gurgaon, Haryana, India Mynd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title (External) Order Management Specialist

Location(s) Gurugram, India,

Type Of Position Regular

Work Timings -

Interested candidates can directly share CV at and

Key Responsibilities-

The candidate is required to support the Order Booking/Quoting process for the SW/HW orders for end customers of the organization supporting APAC region.

The primary responsibility areas would comprise the following:

.

  • Act as the primary point of contact for all order management activities, including order entry, validation, processing, and fulfilment coordination.
  • Accurately process customer purchase orders in the system, ensuring alignment with contractual terms, pricing, and delivery schedules.
  • Manage order lifecycle including handling change requests, cancellations, and escalations.
  • Collaborate closely with CSR, other internal teams to ensure timely and accurate order execution.
  • Ensure compliance with internal policies, export/import regulations, and customer-specific requirements during order processing.
  • Monitor order status and proactively communicate updates or delays to stakeholders, ensuring high levels of customer satisfaction.
  • Secure necessary approvals for non-standard orders or exceptions and maintain proper documentation in the system
  • Minimum Skills Required

Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc.

Excellent verbal/written Communication Skills.

Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management)

Know how of Order Life Cycle.

Good Analytical Skills to understand customers' requirements and translate into Order Requirements

Typing Speed of 35-40 WPM

Desirable Skills:

Understanding and experience of Quality Concepts and methodologies (Lean or Six Sigma)

Qualifications:

Graduate in any stream through a Full-Time course, with relevant experience of 3-5 years.

Experience Yes

No. Of Years- 3-5 years

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