 
						Client Operations Specialist
13 hours ago
Title: Client Operations Specialist
Location: Gurugram, Work from office
Working hours: US EST- Night Shift
Experience: 4-10 yrs within client success role, Excellent communication is must
Job Overview: We are looking for a Client Success Operations Specialist to join our Client Happiness Team. This role plays a key part in ensuring our clients are happy, helping reduce client attrition, and improving the profitability of our products.
a. Client Account Management
- Maintain active client list.
- Review dashboards and reports to ensure accounts are receiving communications; identify and escalate failures.
- Support client audits by pulling renders of emails or SMS messages.
b. Post-Implementation Operations
- Daily review of each client's Placement, Retraction, and Payment files to ensure correct ingestion and retraction.
- Update client configurations as required.
c. Reporting & Compliance
- Ensure client-specific reports are delivered on time, with special handling for PCI compliance when sending PII.
- Maintain proper documentation of client-related changes and issues.
d. Support to Client Success Manager
- Support preparation of business reviews.
- Conduct template usage reviews.
- Assist with ad hoc operational projects.
Requirements
- Proficiency in Google Sheets and Jira.
- Ability to learn new technologies (specifically the Retain Retool system).
- Strong written communication skills.
Interested individuals can apply here or share profile to
Job Types: Full-time, Permanent
Pay: ₹800, ₹1,200,000.00 per year
Work Location: In person
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