Client Operations Specialist

13 hours ago


Gurgaon, Haryana, India LanceTech Solutions Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Title: Client Operations Specialist

Location: Gurugram, Work from office

Working hours: US EST- Night Shift

Experience: 4-10 yrs within client success role, Excellent communication is must

Job Overview: We are looking for a Client Success Operations Specialist to join our Client Happiness Team. This role plays a key part in ensuring our clients are happy, helping reduce client attrition, and improving the profitability of our products.

a. Client Account Management

  • Maintain active client list.
  • Review dashboards and reports to ensure accounts are receiving communications; identify and escalate failures.
  • Support client audits by pulling renders of emails or SMS messages.

b. Post-Implementation Operations

  • Daily review of each client's Placement, Retraction, and Payment files to ensure correct ingestion and retraction.
  • Update client configurations as required.

c. Reporting & Compliance

  • Ensure client-specific reports are delivered on time, with special handling for PCI compliance when sending PII.
  • Maintain proper documentation of client-related changes and issues.

d. Support to Client Success Manager

  • Support preparation of business reviews.
  • Conduct template usage reviews.
  • Assist with ad hoc operational projects.

Requirements

  • Proficiency in Google Sheets and Jira.
  • Ability to learn new technologies (specifically the Retain Retool system).
  • Strong written communication skills.

Interested individuals can apply here or share profile to

Job Types: Full-time, Permanent

Pay: ₹800, ₹1,200,000.00 per year

Work Location: In person



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