Client Success Specialist

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner. Our mission is to help small businesses make the right technology decisions and find the tools they need to grow, optimize, and become more effective at what they do. The business comprises three leading brands - Capterra, Software Advice, and GetApp. For candidates interested in taking their next career step in the technology space, Gartner Digital Markets offers the fast pace and excitement of working for a startup, the stability, and resources of a large, established organization, and the opportunity to be on the front lines of innovation in an industry that is always growing and transforming.

About the role:

We are growing our Product team and we're looking for an Internal Client Service Specialist to support the innovation, vision, and strategy of our Sales Enablement solutions. The ideal candidate will take ownership of our internal help desk queue, support clients with CRM integration technical support, and will work closely with dozens of product and engineering teams to ensure issues & projects are completed.

Job Brief:

The purpose of this role is to support our GDM product efforts by helping our Sales & client users resolve bugs, share feedback, and remove blockers in their workflows. As an Internal Client Service Specialist, you will need to understand the details of our tech stack, learn the myriad sales functions we support, and keep our team organized by constantly optimizing our queue and our processes.

What You Will Do:

• Manage a bug reporting queue for all of Digital Markets and triage incoming tickets based on priority and product team ownership

• Enable, test, and troubleshoot CRM integrations for clients

• Provision new hires & internal transfers with key technology needed for their roles

• Create & manage ongoing processes to track the usage of our tech stack

• Assist with communicating product releases & fixes to multiple sales teams as they roll out

• Document new workflows and processes as our business evolves and share how-tos in both written and video format

What You Will Need:

• 1-3 years' experience working in customer service or a client-facing role that involves answering support requests

• Familiarity with the product development process is a plus

• Excellent written and oral communication, with strong comfort in virtual meetings and working in a remote-first environment

• Ability to work with and communicate with our internal tech teams, and able to understand and disseminate information appropriately to various team members

• Strong proficiency in Excel. Experience with business analysis tools, such as Power BI, is a plus.

• Desire for learning & growth within a fast-paced environment.

Who You Are:

• A doer: You execute consistently and drive for results in all you do. You are able to prioritize your own efforts according to what is of greatest strategic importance for the product and the business.

• A thinker: You love a good puzzle and are excited by thorny problems that others find daunting. Your analysis is clear, cogent, and strategically relevant.

• An ambitious & constant learner: You may not know how to do everything, but you possess the ambition to be a team player and find creative ways to accomplish complex tasks.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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