Client Success Manager

4 days ago

Gurgaon, Haryana, India Optimite Technologies Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

We are looking for a Client Success Manager who can take full ownership of client communication, ensuring every message, query, and delivery update flows smoothly between the client and our internal teams.

This is not a sales or servicing role. It is a communication command center. You will act as the single point of contact for assigned clients, manage their requests, follow up on progress, and make sure nothing falls through the cracks.

Your goal is simple: zero delays, zero confusion, and zero missed follow-ups.

Key Responsibilities

1. Client Communication

  • Act as the main communication bridge between clients and the internal team.
  • Respond to client queries and requests within defined SLAs.
  • Maintain consistent and transparent updates on project status, revisions, and next steps.
  • Keep all communication channels (Slack, email, ClickUp comments) organized and clear.

2. Request Management and Delivery Coordination

  • Collect briefs, assets, and approvals from clients and hand them over to internal teams.
  • Track delivery timelines for each project and ensure commitments are met.
  • Follow up with design, development, and campaign teams to unblock deliveries.
  • Escalate issues early so clients are never surprised by delays.

3. Client Experience and Relationship

  • Set clear expectations on timelines, revisions, and deliverables.
  • Keep tone, clarity, and empathy consistent in all communication.
  • Ensure every client feels informed, heard, and supported throughout the process.

4. Reporting and Process Improvement

  • Maintain weekly client status updates for projects completed, pending, and upcoming.
  • Track client satisfaction and flag risk accounts early.
  • Share feedback with leadership to improve internal systems and processes.

What Success Looks Like

  • 100 percent of client requests acknowledged and responded to within 2 hours during shift.
  • Zero communication drop-offs or unacknowledged follow-ups.
  • Consistent on-time delivery coordination with no last-minute surprises.
  • Clients rate communication and support 9 out of 10 or higher in feedback surveys.

Requirements

  • 2 to 4 years of experience in client-facing communication or coordination roles.
  • Excellent written and verbal English communication.
  • Organized, structured, and able to manage multiple accounts simultaneously.
  • Strong understanding of delivery workflows in creative or marketing environments.
  • Familiarity with ClickUp, Asana, or similar tools.

Good to Have

  • Experience with digital agencies or ecommerce clients.
  • Basic understanding of email marketing or Klaviyo workflows.
  • Prior experience managing 6 to 10 clients at once.

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Senior Client Success Manager

    2 weeks ago

    Gurgaon, Haryana, India VMock Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Company:VMock is a Career Acceleration Platform which is powered by Artificial Intelligence. Our aim is to empower students and professionals along the various phases of their career journey across the globe. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high...

  • Client Success

    2 weeks ago

    Gurgaon, Haryana, India OnGrid Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About OnGrid:OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks foronboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGridhas completed more than500+ million checksacross3000+ happy clients.At OnGrid, we are focused on redefining and reimagining trust, safety,...

  • Client Success Executive

    2 days ago

    Gurgaon, Haryana, India CollegeDunia Full time ₹ 36,00,000 - ₹ 48,00,000 per year

    Company DescriptionCollegedunia Web Pvt Ltd. is a leading educational portal, India's largest review platform, and a comprehensive search engine for higher education information in India and abroad. Since 2014, Collegedunia has served students and parents by providing authentic information on over 27,000 colleges, 7,000+ courses, and 350+ exams in various...

  • Client Success Specialist- Sales/ Upsell/ Renewals-

    2 days ago

    Gurgaon, Haryana, India NTT DATA Full time ₹ 10,00,000 - ₹ 30,00,000 per year

    Title: Client Success SpecialistLocation: GurgaonWork Format: Full time work from officeJob Description summary:The Principal Client Success Specialist is a highly skilled subject matter expert, responsible for building and maintaining the client relationship to drive value for the client and increased lifetime value for the company. This role is...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India AiSensy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing400Crores +...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India Leena Ai Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company Overview: Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India ElevenX Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    WORK FROM OFFICE - MON-FRISHIFT TIMINGS - 5:30 PM - 2:30 AM (NIGHT SHIFT)OFFICE LOCATION - GURUGRAMJob SummaryThe Customer Success Manager is a high-impact role responsible for owning and growing client relationships. This role is central to driving adoption, ensuring retention, and achieving aggressive upsell, cross-sell, and expansion targets. As a key...

  • Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India Harvard Business Publishing Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including youThe opportunityHarvard Business Publishing (HBP) is an idea-driven company with a commitment...

  • Customer Success Manager

    2 days ago

    Gurgaon, Haryana, India Xshore Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job OverviewWe are looking for a proactive and client-focusedCustomer Success Manager (CSM)to manage relationships with our global real estate clients. This role is critical to ensuring clients see measurable value from Xshore's services by driving client satisfaction, retention, and growth. You'll be the primary point of contact for clients, overseeing...