Counsellor (Eye Counsellor)
5 days ago
Key Roles and Responsibilities:
1. Patient Counselling
- Provide clear and compassionate counselling to patients regarding their diagnosis, treatment options, and surgical procedures.
- Explain pre-operative and post-operative instructions, risks, benefits, and expected outcomes.
- Clarify doubts and help patients make informed decisions about their eye care.
- Support patients emotionally, especially elderly or anxious individuals.
2. Surgical Counselling & Conversion
- Explain different surgical options (e.g., cataract, LASIK, retina, glaucoma) and the technologies used.
- Discuss package details, costs, insurance, and payment options.
- Follow up with patients who have been advised surgery to facilitate decision-making.
- Work with doctors and front office staff to maximize surgery conversion rates.
3. Coordination with Medical & Administrative Teams
- Coordinate with ophthalmologists, optometrists, and the operation theatre (OT) team for scheduling surgeries.
- Communicate patient decisions and special requirements to the respective departments.
- Ensure proper documentation of consent forms, surgery bookings, and payment receipts.
4. Patient Education & Support
- Educate patients on post-surgery care, medication schedules, and follow-up visits.
- Distribute educational materials, brochures, or videos related to eye health and treatment.
- Handle patient feedback and escalate unresolved issues to the appropriate authority.
5. Administrative & Reporting Tasks
- Maintain accurate counselling records, conversion reports, and daily MIS.
- Track and report patient feedback, follow-up calls, and surgery status updates.
- Participate in hospital awareness programs, camps, and outreach activities if required.
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