Senior Quality Analyst – Insurance

At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG.

We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security.

Senior Quality Analyst –Insurance

Location: Hyderabad

Type: Hybrid

Vitech is seeking a skilled and experienced Senior Quality Analyst to join our dynamic team. This role focuses on functional and automated testing for SaaS Cloud Native applications on the AWS platform. The ideal candidate will have 4–6 years of experience, a strong understanding of the Group Benefits Insurance domain, and the ability to work closely with customers to translate complex business requirements into comprehensive test specifications and automated test scripts.

Quality Assurance:

• Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation.
• Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements.

Automation Implementation:

• Identify manual processes and introduce automation solutions to optimize efficiency.
• Develop and execute automated test scripts
• Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented.

Process Optimization:

• Identify inefficiencies in migration processes and recommend improvements.
• Work closely with process owners to standardize and streamline workflows.

Compliance Management

• Ensure adherence industry-specific legal requirements.
• Regularly update the team about regulatory changes and their impact on business operations.

Testing & Reporting:

• Develop and execute test plans for software or systems supporting migration processes.
• Generate detailed reports on quality metrics, trends, and areas for improvement.

Team Collaboration:

• Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards.
• Provide training and mentorship to junior quality analysts.

Risk Management:

• Identify potential risks in migration cases or systems and suggest mitigation strategies.
• Document and communicate risk findings to stakeholders.

Client Experience:

• Ensure a consistent and high-quality client experience by monitoring service standards.
• Address quality-related client concerns and work towards resolution promptly.

• Experience: 5–7 years as a quality analyst, specifically working with n-tiered Cloud Native applications on the AWS platform.
• Industry Knowledge: Strong understanding of US industry insurance Group Benefits trends, and compliance requirements is a bonus
• Technical Skills: Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver), defect management systems (e.g., JIRA),
• Communication: Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders.
• Attention to Detail: Strong analytical and problem-solving skills focusing on identifying root causes and areas for improvement. Excellent analytical and problem-solving abilities
• Agility: Familiarity with Agile methodologies and exploratory testing. Ability to manage multiple tasks and deadlines effectively.
• Education: Any bachelor's degree (Computer-related).

At Vitech, we believe in the power of technology to simplify complex business processes. Our innovative solutions drive success in helping clients achieve excellence through robust and reliable systems.

Here's why top talent joins us:

• Innovative Environment: Work with cutting-edge SaaS Cloud Native applications on the AWS platform.
• Professional Growth: Advance your career in a collaborative and dynamic workplace.
• Impactful Work: Play a critical role in delivering high-quality solutions that make a difference.

At Vitech, Your Expertise Drives Transformative Change in Fintech

For over 30 years, Vitech has empowered leading players in insurance, pensions, and retirement with cutting-edge, cloud-native solutions and implementation services. Our mission is clear: harness technology to simplify complex business processes and deliver intuitive, user-centric software that propels our clients' success.

At Vitech, you won't just fill a position; you'll join a purpose-driven team on a mission that truly matters. Innovation is at our core, and we empower you to push boundaries, unleash creativity, and contribute to projects that make a real difference in the financial sector. Though our name may be new to you, our impact is recognized by industry leaders like Gartner, Celent, Aite-Novarica, ISG, and Everest Group.

Why Choose Us?

With Vitech, you won't just fill a position; you'll be part of a purpose-driven mission that truly matters. We pursue innovation relentlessly, empowering you to unleash your creativity and push boundaries. Here, you'll work on cutting-edge projects that allow you to make a real difference—driving change and improving lives.

We value strong partnerships that foster mutual growth. You will collaborate with talented colleagues and industry leaders, building trust and forming relationships that drive success. Your insights and expertise will be essential as you become an integral part of our collaborative community, amplifying not just your career but the impact we have on our clients.

We are committed to a focus on solutions that makes a tangible difference. In your role, you will embrace the challenge of understanding the unique pain points faced by our clients. Your analytical skills and proactive mindset will enable you to develop innovative solutions that not only meet immediate needs but also create lasting value. Here, your contributions will directly influence our success and propel your professional growth.

At Vitech, we foster an actively collaborative culture where open communication and teamwork are paramount. With our "yes and" philosophy, your ideas will be welcomed and nurtured, allowing you to contribute your unique insights and perspectives. This environment will enhance your ability to work effectively within diverse teams, empowering you to lead initiatives that result in exceptional outcomes.

We believe in remaining curious and promoting continuous learning. You will have access to extensive resources and professional development opportunities that will expand your knowledge and keep you at the forefront of the industry. Your curiosity will fuel innovation, and we are committed to supporting your growth every step of the way.

In addition to a rewarding work environment, we offer a competitive compensation package with comprehensive benefits designed to support your health, well-being, and financial security.

At Vitech, you'll find a workplace that challenges and empowers you to make meaningful contributions, develop your skills, and grow with a team that's dedicated to excellence. If you're ready to make a real impact in fintech and join a forward-thinking organization, explore the incredible opportunities that await at Vitech. Apply today and be part of our journey to drive transformative change