Senior Quality Analyst – Insurance

Department: Quality Assurance

Employment Type: Full Time

Location: India

Description

At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG.

**We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security.

Senior Quality Analyst –Insurance**

Location: Hyderabad

Type: Hybrid

Vitech is seeking a skilled and experienced Senior Quality Analyst to join our dynamic team. This role focuses on functional and automated testing for SaaS Cloud Native applications on the AWS platform. The ideal candidate will have 4–6 years of experience, a strong understanding of the Group Benefits Insurance domain, and the ability to work closely with customers to translate complex business requirements into comprehensive test specifications and automated test scripts.

What you will do:

Quality Assurance:

• Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation.
• Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements.

Automation Implementation:

• Identify manual processes and introduce automation solutions to optimize efficiency.
• Develop and execute automated test scripts
• Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented.

Process Optimization:

• Identify inefficiencies in migration processes and recommend improvements.
• Work closely with process owners to standardize and streamline workflows.

Compliance Management

• Ensure adherence industry-specific legal requirements.
• Regularly update the team about regulatory changes and their impact on business operations.

Testing & Reporting:

• Develop and execute test plans for software or systems supporting migration processes.
• Generate detailed reports on quality metrics, trends, and areas for improvement.

Team Collaboration:

• Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards.
• Provide training and mentorship to junior quality analysts.

Risk Management:

• Identify potential risks in migration cases or systems and suggest mitigation strategies.
• Document and communicate risk findings to stakeholders.

Client Experience:

• Ensure a consistent and high-quality client experience by monitoring service standards.
• Address quality-related client concerns and work towards resolution promptly.

What We're Looking For:

• Experience: 5–7 years as a quality analyst, specifically working with n-tiered Cloud Native applications on the AWS platform.
• Industry Knowledge: Strong understanding of US industry insurance Group Benefits trends, and compliance requirements is a bonus
• Technical Skills: Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver), defect management systems (e.g., JIRA),
• Communication: Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders.
• Attention to Detail: Strong analytical and problem-solving skills focusing on identifying root causes and areas for improvement. Excellent analytical and problem-solving abilities
• Agility: Familiarity with Agile methodologies and exploratory testing. Ability to manage multiple tasks and deadlines effectively.
• Education: Any bachelor's degree (Computer-related).

Join Us at Vitech

At Vitech, we believe in the power of technology to simplify complex business processes. Our innovative solutions drive success in helping clients achieve excellence through robust and reliable systems.

Here's why top talent joins us:

• Innovative Environment: Work with cutting-edge SaaS Cloud Native applications on the AWS platform.
• Professional Growth: Advance your career in a collaborative and dynamic workplace.
• Impactful Work: Play a critical role in delivering high-quality solutions that make a difference.