Steward- Hospitality
5 days ago
Job Summary:
The Team Member is responsible for delivering excellent guest service, maintaining quality standards, and ensuring smooth daily operations in a Quick Service Restaurant (QSR) environment. The role involves food preparation, order taking, cleanliness, and teamwork to ensure a positive dining experience for every customer.
Key Responsibilities:1. Guest Service
- Greet customers warmly and ensure a friendly dining experience.
- Take accurate food and beverage orders using POS systems.
- Handle customer queries, feedback, and complaints politely and efficiently.
2. Food Preparation & Quality
- Prepare food and beverages as per standard recipes and company guidelines.
- Maintain portion control and ensure consistency in taste, quality, and presentation.
- Follow safety, hygiene, and sanitation standards at all times.
3. Store Operations
- Support daily restaurant operations, including order assembly, packaging, and dispatch.
- Ensure workstations (kitchen, counter, dine-in area) are clean, stocked, and organized.
- Assist in inventory control and report shortages to the supervisor.
4. Cash Handling & Billing
- Operate billing counters and manage cash/card transactions accurately.
- Maintain records of sales and submit end-of-shift cash reports as required.
5. Compliance & Safety
- Follow company policies, grooming standards, and uniform guidelines.
- Comply with FSSAI, health, and safety norms applicable to QSR operations.
- Report any equipment malfunction or safety issue immediately.
Qualifications & Experience:
- Minimum 10th / 12th Pass or Diploma in Hotel Management / Hospitality preferred.
- 0–2 years of experience in a QSR, café, or restaurant environment (freshers welcome).
- Good communication skills and a positive customer-oriented attitude.
- Basic knowledge of hygiene, food safety, and service standards.
Key Skills:
- Customer Service & Communication
- Teamwork & Time Management
- Basic Food Preparation
- Hygiene & Cleanliness
- POS / Billing System Operation
Work Environment:
- Fast-paced QSR outlet environment with rotational shifts.
- Requires standing for long hours and handling customer rush during peak hours.
- Weekend and holiday availability is mandatory.
Job Type: Full-time
Pay: ₹12, ₹16,000.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
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