Customer Support Executive in Delhi, Mumbai

1 week ago

Delhi, Delhi, India Perfint Healthcare Pvt Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Pre-installation inspection and Installation of equipment according to the set procedure and standards.
  • Providing on time Service support to Customers.
  • Ensure 95% uptime of the product.
  • Managing and taking the responsibility of maintaining the installed base of the allocated region.
  • Report any potential safety failure to the Manager as part of post market surveillance.
  • On time and effective reporting on the performance of product, in the customer base.
  • Carrying out PMS as per the schedule in the customer base.
  • Escalating the customer complaints to engineering team for Corrective and Preventive action – and its follow up. SPR process.
  • Ensure that the products upgrades are implemented.
  • Tracking and reporting updates. Weekly and daily reporting of activities.
  • Kaizen on the product/service process/maintenance etc
  • Compliance to QMS and Gs and Os. Maintain Service records current (History card,Complaint closure, Installation report)
  • Execute all the activities as per the EHS guideline and Safe Practices

About Company: Perfint Healthcare is a world leader in planning and targeting solutions for image-guided interventional procedures, with an emphasis on oncology and pain care. Perfint's products are installed at some of the world's top hospitals and are CE marked. Radiologists around the world use Perfint's Robotic solutions for image-guided interventional procedures like biopsy, drug delivery, ablation, drainage, fine needle aspiration, and varied pain care procedures for both cancerous and non-cancerous pain. Perfint's newest product, MAXIO, is set to change the world of interventional oncology. MAXIO will allow clinicians to visually plan, execute, and validate ablation procedures on a single system, and all in 3D. MAXIO has been designed to make complex, multi-probe ablations simpler, which will help to make these life-saving procedures available to more cancer sufferers than ever before.

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