Senior Executive

2 days ago

Greater Jaipur Area, India Blue Dart Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title
Senior Executive – Tracking
Function
Customer Service
Reporting to
Team Lead – Tracking

  • Purpose

Responsible for executing activities of tracking customer shipments and handling exceptional cases

  • Key Responsibilities

Responsibilities

  • Conduct tracking of shipments of customers' (other than national & regional key accounts) shipments as per the defined standard operating procedures (SOPs)
  • Identify cases of late delivery, non delivery, return to origin and related exceptions and follow up actively for closure as per the defined procedures; prepare and send updates to the Team Lead
  • Identify instances of held back shipments and conduct clearances within stipulated timelines; prepare updates on held backs and send to the Team Lead
  • Obtain customer claim requests / escalations from contact center for delivery of shipments and conduct requisite action for closure as per the defined procedures
  • Conduct direct handling of specific customer complaints and ensure frequent follow ups for resolution of the pending issues
  • Track the delivery performance of shipments by monitoring and updating TATs for delivery; prepare reports on TATs achieved on a regular basis
  • Responsible for handling customer claim requests as per company policy and procedures
  • Responsible for handling calls professionally within the stipulated timelines
  • Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

Ensure satisfaction of customers

  • Customer Feedback Scores (NPS scores) for the assigned customers

Ensure efficient tracking and monitoring of shipments in the region

  • Domestic critical cases within defined threshold levels
  • % closure of Gema traces closed within defined timelines
  • % Call back commitment being met
  • Clearance of held back cases within TAT (number of deviations found)

Resolution of customer complaints

  • % Adherence to defined service quality parameters for
  • Complaints handling (Domestic and International)
  • Claims settlement

Tracking performance parameters for delivery

  • Timely preparation of reports on TATs achieved in delivery of shipments in the region

Ensure Performance Driven Culture

  • Adherence to Performance Management system timelines and guidelines

  • Senior Executive

    2 days ago

    Greater Jaipur Area, India Blue Dart Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Senior Executive AdministrationJob TitleSr. Executive – AdministrationFunctionAdministrationReporting toAssistant Manager – AdministrationPurposeResponsible for execution of activities for effective facility management, upkeep and housekeeping of premises, maintenance of infrastructure and conduct of related activities for Blue Dart facilityKey...

  • Senior Executive Human Resources

    2 days ago

    Greater Kolkata Area, India Pointo Full time US$ 90,000 - US$ 1,20,000 per year

    Company DescriptionPointo is creating a nationwide organized, seamless battery distribution and service network, offering affordable, leasable, and loanable batteries to EV owners. This innovative approach addresses future needs of EV users and reduces the upfront cost of battery ownership. By providing the option to lease or exchange batteries, Pointo...

  • Senior HVAC Manager

    5 days ago

    Greater Delhi Area, India beBeeHvac Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Senior HVAC ManagerWe are seeking a highly skilled and experienced Senior HVAC Manager to lead our Mechanical, Electrical & Plumbing (MEP) Department. The successful candidate will have a Bachelor's degree in Mechanical Engineering or a related field and over 20 years of extensive experience in project management, procurement, estimation, business...

  • Production Executive

    2 days ago

    Greater Delhi Area, India EVENT NETWORK ENTERTAINMENT PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    WE'RE HIRINGExciting opportunities at Event Network Senior Production Manager Production Manager Production ExecutiveIf you have the expertise, creativity, and drive to deliver exceptional event experiences, we'd love to connect with youShare your CV with us at or contact us directly through This position requires on-site presence.For further details, please...

  • Senior TeleSales Executive

    1 day ago

    Greater Delhi Area, India Tide Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About TideAt Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over1 million small...

  • Senior Media Strategist

    6 days ago

    Greater Delhi Area, India beBeeCommunication Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Senior Media StrategistWe seek an experienced professional with 15+ years of experience to develop and execute media strategies that enhance our public image and visibility across traditional and digital platforms.Key Responsibilities:Draft and disseminate press releases, media advisories, and official statements.Organize press conferences, interviews, media...

  • Executive Assistant

    2 days ago

    Greater Kolkata Area, India Travel And Tour World Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description -Travel And Tour World (TTW) is a premier B2B travel e-magazine and news portal with a global readership of over15 million industry leaders across 195 countries. Since 2009, TTW has been at the forefront of the travel and tourism media landscape, offering in-depth insights, trend analyses, and high-quality content for professionals...

  • Senior Digital Marketing Consultant

    2 days ago

    Greater Kolkata Area, India TRPGLOBAL Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionTRPGLOBAL is your strategic partner in managing the complexities of risk management. With over 160 years of combined Big4 experience, our innovative solutions have saved clients over $30 million, serving more than 250,000 GRC users globally. Our expertise spans Information Security, Cyber Risk, and Oracle and SAP implementations. We ensure...

  • Senior Executive Purchase

    2 days ago

    Jaipur, Rajasthan, India Organo Mart Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time on-site role for a Senior Executive Purchase (Solar Industry). The Senior Executive Purchase will be responsible for managing the procurement of solar industry materials, negotiating with suppliers, ensuring timely delivery of components, and maintaining inventory levels. The role also involves coordinating with the...

  • Senior Procurement Manager

    1 day ago

    Greater Bengaluru Area, India Quess Corp Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job description of Senior Manager Procurement15 years of strong end-to-end procurement experienceThe Senior Manager Procurement is responsible for efficiently managing procurement activities related to administrative and general requirements of the organization. This includes sourcing, negotiating, vendor management, purchase order execution, and ensuring...