Senior Process Executive

2 weeks ago

Mumbai, Maharashtra, India Cognizant Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title
:SME/SPE

Reporting to
: Team Manager/Team leader, Operations

Objectives

The SME/SPE objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Operations:

  • Has to complete transactions as per the target set on a daily/weekly/monthly basis.
  • SME/SPE needs to be an expert in US foreclosure process (End to End).
  • 2+ years' experience working with foreclosures in a servicing/collection's environment.
  • The SME is responsible for maintaining constant Foreclosure end to end process knowledge in the team.
  • Maintaining and documenting all process and investor updates received from the business area.
  • Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.
  • Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members.
  • Conduct the regular knowledge checks with the teams.
  • Actively involved in suggesting and driving process improvements.
  • Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement.
  • Monitor and coach underperformers to improve their quality and efficiency.
  • Be a part of the regular production and produce agreed numbers.
  • Address and ensure resolution on all process related queries of the team members.

Qualification:

  • Diploma / Graduate any discipline.
  • 2 - 4 years of experience in BPO, US Mortgage/ Data Processing background.
  • Minimum of 2 years in the Sr. Foreclosure -Process Expert role.

Skill Sets

  • Experience in foreclosure, and mortgage servicing.
  • Should have knowledge of banking industry rules and regulations, and government regulations regarding foreclosures.
  • The ability to multitask and follow mortgage-servicing guidelines accurately is imperative.
  • Need to be well-versed with US Regulatory and investor guidelines.
  • Good interpersonal skills
  • Good written and verbal Communication skills
  • Analytical and good judging skills
  • Ability to grasp and learn quickly.
  • Ability to coach
  • Self-motivated
  • MS Office Knowledge
  • Ability to plan.
  • Should be able to prioritize the daily work.
  • Flexibility to work in different shifts.
  • US -Mortgage Certification will be a value add.

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