Assistant Store Manager

17 hours ago

Mohali, Punjab, India Kisan Window Full time ₹ 2,16,000 per year

About KIWI Kisan Window

KIWI Kisan Window is a trusted brand known for offering organic, sustainable, and eco-friendly products to customers who prioritize health and environmental responsibility. As a Store Manager, you will lead operations to ensure smooth functioning of the store, exceptional customer service, and an inviting shopping experience.

Key Responsibilities:

Store Operations:

Oversee the day-to-day operations, ensuring the store runs smoothly and efficiently.

Manage inventory levels, replenishments, stock rotation, and wastage control.

Ensure proper maintenance and cleanliness of the store.

Sales & Revenue Management:

Achieve sales targets by monitoring and enhancing the store's performance.

Implement sales strategies and in-store promotions to drive customer engagement.

Analyze store performance metrics and take corrective actions when necessary.

Customer Service:

Provide an excellent customer experience by ensuring that staff are well-trained and focused on delivering high-quality service.

Handle customer complaints and resolve issues to maintain customer satisfaction.

Team Management:

Lead, train, and motivate store staff to achieve individual and team targets.

Prepare duty rosters, manage staff schedules, and assign tasks.

Conduct regular performance reviews and provide feedback for growth and development.

Inventory Management:

Manage stock levels, conduct inventory audits, and ensure product availability.

Coordinate with the supply chain to ensure timely replenishment of products.

Visual Merchandising:

Ensure that the store is visually appealing and products are displayed effectively.

Implement seasonal and promotional changes in alignment with brand guidelines.

Compliance & Safety:

Ensure compliance with company policies, health, and safety regulations.

Maintain records for sales, staff, and inventory according to company protocols.

Reporting:

Submit daily, weekly, and monthly sales reports to management.

Monitor key performance indicators (KPIs) and share insights for improvement.

Key Skills:

Leadership and team management skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Sales-driven and customer-focused mindset

Knowledge of inventory management and POS systems

Ability to multitask and handle high-pressure situations

Qualifications:

Bachelor's degree in Business, Retail Management, or a related field (preferred)

2-5 years of experience in retail or store management, preferably in organic or health products

Proficiency in MS Office and retail management software

Strong knowledge of organic or sustainable products is a plus

Job Type: Permanent

FMCG or Food Chain Industry: 1 year (Preferred)

Retail Store Management: 2 years (Required)

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person

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