Customer Support Representative
2 weeks ago
As a Student Support Executive, you will be the first point of contact for our students. Your role is crucial in ensuring an exceptional learning experience by addressing students' queries related to courses, the IFAS mobile app, and the website. You will play a key role in improving student satisfaction and retention.
Key Responsibilities
- Respond promptly and professionally to student queries via chat, email, and phone.
- Provide detailed information about courses, study material access, exam schedules, and faculty support.
- Troubleshoot technical issues related to the IFAS website and mobile application.
- Guide students through app/website features and resolve access/login issues.
- Escalate unresolved issues to the relevant technical or academic teams.
- Maintain accurate records of interactions using CRM tools.
- Coordinate with the academic, sales, and tech teams to ensure quick resolution.
- Gather student feedback and share insights with internal teams for continuous improvement.
- Maintain high levels of empathy and patience while interacting with students.
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
Speak with the employer
-
Customer Service Representative
2 weeks ago
Baner, Pune, Maharashtra, India Lydian Global Business Services Pvt Ltd Full time**We’re Hiring - Customer Service Representatives (CSR)** We are looking for **Customer Service Representatives** with a minimum of **1 year of experience** in customer support. **Languages Required (English + any one)**: - Punjabi - Tamil - Telugu **What we’re looking for**: Excellent communication skills Ability to work in a fast-paced,...
-
Customer Support Representative
15 hours ago
Baner Road, Pune, Maharashtra, India IFAS Full timeAs a **Student Support Executive**, you will be the first point of contact for our students. Your role is crucial in ensuring an exceptional learning experience by addressing students’ queries related to courses, the IFAS mobile app, and the website. You will play a key role in improving student satisfaction and retention. **Key Responsibilities** -...
-
Customer Support Representative
1 week ago
Pune District, Maharashtra, India Triedge Solutions Full timePosition : Customer Support Representative **Requirements**: **Qualifications** - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance...
-
Customer Support Representative
14 hours ago
Hinjewadi, Pune, Maharashtra, India Diginsta Full timeCustomer Support US telecom process - Customer care representative >1 year - Sr Customer care representative >2 year - Excellent communication skills who can speak with US native - Minimum 6 months of international BPO Voice exp - Should have computer and internated / knowledge of billing quiery - Exp type - B2B / B2C - Working day - 5 days per week **Job...
-
Customer Support Representative
2 weeks ago
Pune, Maharashtra, India Genesis HR Services Full time**Job Title**: Customer Support Representative **Location**: PUNE (Work from Office) **Experience**: Minimum 1 years in International Voice Process **Working Days**: 5 days working, 2 days rotational off **CTC**: Up to ₹4LPA + Performance-based incentives + Shift Allowances **Contact Radhika**: - **8529474615** Facilities: Cab services...
-
Customer Support Representative
6 days ago
Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
-
Customer Support Representative
2 days ago
Aundh, Pune, Maharashtra, India Enerscript Technologies Full timeJob Description: Enerscript Technologies is seeking a detail-oriented Customer Support Representative to engage online visitors and drive sales conversions. If you’re a strong communicator who thrives on helping customers find exactly what they need, we’d love to hear from you! Key Responsibilities: - Provide prompt, clear, and courteous customer...
-
Customer Support Representative
4 days ago
Pune, India Optimas Solutions Full time**Customer Support Representative** *** **About** *** **Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we...
-
Customer Support Representative
15 hours ago
Mumbai, Maharashtra, India Air Rescuers Worldiwde Pvt Ltd Full timeWe are looking for a Customer Support Representative to handle customer queries, provide product/service information, and resolve issues efficiently to ensure customer satisfaction. Online required female **Job Types**: Full-time, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month **Language**: - Hindi (preferred) - English (preferred) Work Location:...
-
Customer Support Representative
15 hours ago
Nungambakkam High Road, Chennai, Tamil Nadu, India Unidos Technology Full time**Job Title**: Customer Support Representative **Job Overview**:Provide excellent customer service and support in Hindi and English.** **Key Responsibilities**: - Resolve customer issues promptly and professionally. - Maintain customer records and update account information. **Requirements**: - Bachelor's degree. - Fluency in Hindi and English. - 1-2...