IT Call Coordinator

2 days ago


Ahmedabad, Gujarat, India Acute Informatics Pvt. Ltd Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Excellent communication, problem-solving, and decision-making skills.

· Experience in customer service/call center.

· Proficiency in Microsoft Office, including Excel and Word.

· Ensure monitoring of timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).

· Collaborate with other IT teams to resolve complex technical issues.

· Monitor incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).

· Able to Monitor call quality and sensitize the team for continuous improvement.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person


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